Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
Responsibilities and Duties
• Develop and nurture relationships with selected accounts for successful campaigns.
• Be a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through great customer service.
Qualifications
• Excellent written and verbal communication skills with a strong connection to customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, able to handle over 30 clients effectively.
• Ability to thrive collaboratively in a team and independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment
Remote
Skills:
Campaigns, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Document Management, Establish Priorities, Identify Issues, Microsoft Excel, Microsoft Office, Organizational Skills, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Sales Management, Sales Proposals, Team Player, Time Management, Writing Skills
Demand.com