Client Success Manager; Remote

Position: Client Success Manager (Remote) Smart Scale 360 is hiring a Client Success Manager to manage client relationships, lead onboarding, support account growth, and ensure a strong customer experience for our U.S. -based clients. • 3-5+ years of hands-on experience in Client Success, Customer Success, Account Management, Client Relations, Customer Experience, Recruitment, Staffing, or a related field • Experience managing U.S. -based clients or working with U.S. companies is strongly preferred • Strong verbal and written English communication skills , with confidence communicating directly with clients • Proven experience managing client relationships, account portfolios, customer onboarding, and client retention • Experience coordinating with Recruitment, Operations, HR, or cross-functional teams • Strong problem-solving skills with the ability to handle client concerns, escalations, and service issues • Experience conducting client check-ins, business reviews, performance updates, or account reviews • Familiarity with CRM systems, account management platforms, and project management tools • Strong organizational and time-management skills with the ability to manage multiple client accounts and priorities • Self-motivated, detail-oriented, and comfortable working independently in a remote work environment • Recruitment or staffing experience is a strong advantage What You’ll Do: • Manage assigned client accounts and serve as a primary point of contact throughout the customer lifecycle • Build and maintain strong long-term client relationships through proactive communication and regular follow-ups • Lead client onboarding and implementation , ensuring a smooth transition from sales to operations • Understand client goals, requirements, and expectations and ensure services are aligned with their business needs • Conduct regular client check-ins, account reviews, and performance updates • Monitor client satisfaction, engagement, account health, and service performance • Address client concerns, resolve issues, and coordinate escalations and solutions when needed • Partner with Recruitment, Operations, and Leadership teams to ensure client needs are met • Track client metrics, account activity, deliverables, renewals, and key milestones • Maintain accurate CRM records, account notes, reports, and client documentation • Identify opportunities for client retention, account expansion, upselling, and service improvement • Support contract renewals and strengthen long-term client partnerships • Identify process improvements that enhance customer experience, client satisfaction, and operational efficiency Tools & Technology: • CRM: Hub Spot, Salesforce, Zoho, or similar • Communication: Slack, Microsoft Teams, Zoom, Google Meet • Productivity: Google Workspace, Microsoft Office • Project Management: Asana, Click Up, , or similar Schedule: • Monday - Friday (flexibility is a plus)