CLIENT SUCCESS MANAGER - BUSINESS INTELLIGENCE

Position Title: ((req_jobTitle)) Salary: $125000-$140000 Job Summary: Great technology only creates value when people understand it, trust it, and use it. The Client Success Manager plays a key role in making that happen by leading onboarding, training, communications, and ongoing support for E15's Business Intelligence products. Leading a small Client Success team, you'll help Compass stakeholders and clients successfully adopt our reporting solutions while partnering across the organization to deliver a consistent, high-quality user experience. Whether you're leading a client training session, developing a communication plan for a new feature, or helping improve our support processes, your focus is always the same: helping users get the most from our products. Responsibilities: • Lead and develop the Client Success team, fostering a culture of collaboration, accountability, and continuous improvement. • Lead the successful onboarding, adoption, and ongoing support of E15's Business Intelligence products, ensuring a consistent, high-quality experience for Compass stakeholders and clients. • Manage multiple client implementations and operational workstreams simultaneously, balancing priorities across the team. • Partner with cross-functional teams to ensure new products and features are successfully transitioned from development to implementation and ongoing support. • Create engaging enablement content to support successful product adoption, including presentations, user guides, knowledge base articles, product demonstrations, instructional videos, and stakeholder communications. • Lead stakeholder communications, including product launches, feature enhancements, operational updates, and issue resolution communications. • Present reporting solutions and product capabilities to Compass stakeholders and client users, translating complex technical concepts into clear business value. • Oversee support operations, continuously improving processes, documentation, and the overall client experience. • Partner with sales and account teams to support client presentations, RFP responses, and demonstrations that accurately represent E15's Business Intelligence solutions. • Gather stakeholder feedback and identify opportunities to improve product adoption, client engagement, and operational effectiveness. Qualifications: • 5+ years of experience in client success, customer enablement, implementation, consulting, project management, or a related customer-facing role. • Experience leading or mentoring a team in a fast-paced, collaborative environment. • Strong presentation and facilitation skills with the ability to communicate effectively to both technical and non-technical audiences. • Excellent written and verbal communication skills with a passion for creating clear, engaging communications and training materials. • Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining exceptional attention to detail. • Experience developing onboarding programs, training content, documentation, or knowledge base resources. • Proven ability to build trusted relationships and influence stakeholders across multiple levels of an organization. • Experience supporting software, SaaS, or business intelligence products is preferred. • Familiarity with analytics and reporting platforms (e.g., Tableau, Power BI), customer support platforms (e.g., Freshdesk), and knowledge management tools is a plus. • Experience creating training materials or multimedia learning content for software or technology products is a plus. Apply to E15 today! Click here to Learn More about the Compass Story Associates at E15are offered many fantastic benefits. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Holiday Time Off (varies by site/state) • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) • Paid Parental Leave • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf Req ID: 1561048 E15 Group Margaret Lovette ((req_classification))