SYMETRI
Symetri combines technology and business process consulting to help firms successfully plan, design, build and operate land and buildings. With Symetri, you are part of a company that is delivering solutions to improve the entire project delivery process, from planning and design, to construction and operations & maintenance. In other words, you're joining a team that is dedicated to helping our clients leverage technology in innovative ways to build a better world. This is a fully remote position.
ROLE
We're looking for a proactive, consultative Client Success Manager to manage a large portfolio of customer accounts and drive retention, adoption, and growth. In this role, you'll serve as the primary post-sale contact for up to 450 clients, helping them maximize value from their Autodesk and Symetri solutions while identifying opportunities for expansion and long-term partnership. Success in this role comes from strong prioritization, process discipline, and the ability to recognize which customers need a deeper level of engagement.
RESPONSIBILITIES
- Own customer retention and renewal outcomes across a high-volume portfolio.
- Build strong client relationships through proactive outreach and consultative conversations.
- Identify and escalate customer risks using engagement and health indicators.
- Prepare and deliver Autodesk renewal quotes and Symetri support contract renewals.
- Partner with Sales to surface expansion opportunities and support account growth.
- Coordinate with technical, consulting, and support teams to ensure positive client outcomes.
- Maintain accurate customer records, forecasts, contracts, and activities in Salesforce and other business systems.
- Guide customers through Autodesk licensing updates, program changes, and adoption best practices
REQIREMENTS
- 1-2 years of experience in Client Success, Account Management, Renewals, Inside Sales, or a similar customer-facing role.
- Experience managing multiple priorities in a fast-paced environment.
- Strong communication, relationship-building, and problem-solving skills.
- Experience with CRM platforms such as Salesforce (Planhat experience is a plus).
- Proficiency with Microsoft 365, including Outlook, Teams, Excel, and Word.
- Demonstrated ownership, accountability, and attention to detail.
- Bachelor's degree or equivalent combination of education and experience.
- + Experience in software, SaaS, technology, or subscription-based business
- Familiarity with Autodesk products, licensing, or the AECO or Manufacturing industries
- Understanding of customer lifecycle management, renewals, and adoption strategies
BENEFITS & PERKS
- Generous and flexible time off (FTO), plus eight paid holidays
- Company-sponsored benefits include:
- Group health insurance with nominal employee contribution
- Employer-paid short- and long-term disability coverage
- Access to optional benefits through a cafeteria plan, including dental, vision, life insurance, wellness reimbursement program, and other supplemental benefits
- Employer match