Client Success Manager (Remote)
2PL Advisors | LTL Solutions | Full-time
About 2PL Advisors
2PL Advisors is a transportation advisory firm built on a simple idea: great shippers work best when they work directly with great carriers. We match shippers with the right asset-based carriers through LTL RFP management, carrier network optimization, and pricing strategy.
The Role
2PL Advisors is hiring a Client Success Manager to grow and retain our LTL client portfolio. You'll report to the Senior Director of LTL Solutions and be the primary point of contact for your clients after acquisition.
This is an analysis-driven role. You'll turn shipment data into insights that grow client business, protect revenue, and keep clients coming back.
What you'll do
Grow existing accounts by finding new lanes, locations, modes, and services
Compile Quarterly Business Reviews from client shipment data
Own carrier tariff renewals: evaluate proposed increases, mitigate them, and finalize results for client presentation and implementation
Monitor account health and act early on at-risk clients
Lead new client onboarding from kickoff to first shipments
Partner with operations, carriers, and billing to resolve issues
What you bring
3–5 years of experience (3 years minimum) in account management, customer success, client services, or freight operations
Strong customer-facing abilities, including Customer Service and Customer Satisfaction skills
Experience fostering long-term partnerships through Relationship Building and Customer Retention
Advanced Excel skills: pivot tables, XLOOKUP or VLOOKUP, complex formulas, and charts
Strong analytical skills with large datasets
Strong written and oral communication
Self-directed and organized enough to manage a portfolio remotely
LTL, 3PL, brokerage, or carrier experience strongly preferred, including freight class, accessorials, and carrier tariffs
What we offer
$75,000–$90,000+ base salary, depending on experience
Discretionary bonus based on client retention, revenue growth, and performance
Fully remote, with travel a few times per year to conferences and key clients
50% of monthly medical premiums paid by 2PL Advisors
401(k) with company match after one year
$75 monthly cell phone allowance
Interested? Apply here or message me directly.