Who We Are
Fusable is a leader in data-driven solutions for the trucking, agriculture, and
construction industries. We’re passionate about valuing our associates for their
unique skills, ideas, and backgrounds, and we’re committed to building an
inclusive, innovative workplace where everyone can thrive.
Your Role as a Client Success Manager:
The Client Success Manager is responsible for managing a portfolio of RigDig
customers and driving customer retention, growth, adoption, and long-term
success within an assigned book of business.
A Day in the Life of a Client Success Manager:
This role serves as a trusted advisor to customers, helping them maximize the
value of RigDig solutions through consultative engagement, strategic account
planning, customer training, and proactive relationship management. The Client
Success Manager is accountable for achieving retention and growth goals while
delivering an exceptional customer experience and serving as the Voice of the
Customer throughout the organization.
The ideal candidate is customer-focused, commercially minded, and passionate
about helping customers achieve measurable business outcomes while building
long-term partnerships.
Book of Business Ownership & Growth
Manage an assigned portfolio of customer accounts with responsibility for
retention, growth, and overall account health.
Own achievement of annual retention and revenue growth targets within the
assigned book of business.
Develop and execute account strategies that increase customer engagement,
product adoption, renewal rates, and long-term customer value.
Identify opportunities to expand product utilization, increase user adoption,
and introduce additional solutions aligned with customer business objectives.
Partner with Strategic Account Executives to support renewals, account
expansion opportunities, and revenue growth initiatives.
Maintain an accurate forecast of renewal opportunities, account risks, and
growth potential.
Customer Success & Relationship Management
Identify, develop, and implement strategies that maximize customer
engagement, satisfaction, adoption, and retention.
Own the post-sale customer experience and serve as the primary point of
contact for assigned customers.
Develop strong customer relationships that promote loyalty, trust, and
long-term partnership.
Gain a thorough understanding of customer goals, business challenges,
operational workflows, and success metrics.
Proactively identify risks to customer satisfaction, adoption, retention, or
renewal and develop mitigation strategies.
Serve as a trusted advisor, helping customers align RigDig solutions to their
business objectives.
Business Reviews & Customer Outcomes
Lead recurring customer business reviews to evaluate account health, product
utilization, customer objectives, and realized value.
Deliver data-driven recommendations and best practices that help customers
achieve desired business outcomes.
Monitor customer adoption and engagement trends and implement action plans to
improve success and retention.
Demonstrate customer value and ROI to support renewal and expansion
discussions.
Partner with customers to establish success plans and measurable goals.
Onboarding, Training & Enablement
Lead onboarding programs that support successful implementation and long-term
adoption.
Conduct targeted, consultative training that demonstrates best practices and
effective product utilization based on customer goals and desired outcomes.
Ensure customers remain informed about new capabilities, product
enhancements, and industry best practices.
Voice of the Customer
Partner with Product, Sales, Marketing, and Support teams to advocate for
customer priorities and enhance the customer experience.
Capture and analyze customer feedback related to product usage, customer
satisfaction, and business challenges.
Operational Excellence
Maintain accurate documentation of customer contacts, engagement activities,
service requests, and account information within Salesforce and other
business systems.
Track customer health, adoption, retention, and growth metrics.
Maintain account plans, customer success activities, and renewal readiness
across assigned accounts.
Manage multiple priorities while delivering exceptional customer
responsiveness and follow-through.
What You'll Need:
3+ years of experience in Customer Success, Account Management, Client
Services, Sales, or a related customer-facing role.
Demonstrated success managing and growing customer relationships while
achieving retention and revenue objectives.
Experience managing a book of business and owning customer outcomes.
Strong communication, presentation, and consultative problem-solving skills.
Experience conducting customer training, onboarding, business reviews, or
strategic account planning sessions.
Ability to build relationships with stakeholders at multiple levels within
customer organizations.
Strong organizational skills with exceptional attention to detail and
follow-through.
Proficiency with Salesforce, Microsoft Office, and customer success tools.
Bachelor's degree or equivalent professional experience.
Key Competencies
Customer Focus
Sales
Effective Communication
Drive for Results
Proactive Problem Solving
Success Measures
Success in this role is measured by:
Achievement of retention and growth targets
Renewal and customer retention performance
Customer engagement and satisfaction
Product adoption and utilization
Successful onboarding and training outcomes
Overall portfolio health and business outcomes
The Perks of Working at Fusable:
We believe in taking care of our team. Fusable provides a comprehensive benefits
package for eligible employees, which may include medical, dental, and vision
insurance; a 401(k)-retirement plan; paid time off; paid holidays; and life and
disability insurance. Benefits are subject to eligibility requirements and
applicable plan terms. A complete description of compensation, incentive
opportunities, and benefits will be provided to qualified applicants during the
hiring process.
Every team member also enjoys:
Flexible work schedules
Generous Paid Time Off
13 Paid Company holiday observances
Remote work opportunities
A casual dress work environment
Physical fitness reimbursement
Discounts on various events, travel, and dining
Equal Employment Opportunity
Fusable is committed to providing equal employment opportunities in all
employment practices. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national origin,
citizenship status, marital status, age, disability, protected veteran status,
sexual orientation or any other characteristic protected by law.
Disclaimer:
Fusable is committed to equitable compensation practices and complies with all
applicable local, state, and federal regulations. For jurisdictions that require
pay scale disclosure, a general compensation range may be provided during the
initial stages of the interview process. Final compensation will be based on
multiple factors including experience, skills, certifications, and overall fit
for the role.
Pay Transparency:
$65,000 to $115,000 annual base salary + commissions
The base salary or hourly range listed above represents the good faith estimate
of the compensation Fusable reasonably expects to pay for this position upon
hire. Actual compensation packages are individualized and determined by various
factors, including but not limited to the candidate’s geographic location,
relevant experience, internal equity, certifications, education, qualifications,
specific skill set, and Fusable’s business needs. Additional compensation may
include bonuses and equity.
LI-Remote