This is a Fully Remote Job
About Our Client:
The organization operates in the financial technology sector, providing consumers with clear and predictable payment options without hidden fees or surprises. It addresses the challenge of simplifying payments over time while maintaining transparency and customer trust. The client success team focuses on building and growing long-term partnerships with merchant partners to maximize mutual business growth and optimize performance.
About the Opportunity:
The CLIENT SUCCESS LEAD is responsible for maintaining and growing relationships with merchant partners after the sale. This role drives client satisfaction and revenue growth by managing account health, identifying expansion opportunities, and acting as a strategic liaison between merchants and internal teams. The position is key to ensuring alignment between client goals and organizational priorities.
Responsibilities:
Deliver proactive client management strategies to promote growth and retention
Identify upsell and cross-sell opportunities and develop strategies to capitalize on them
Provide prompt and effective support to address client needs
Conduct regular performance reviews and collect client feedback
Collaborate with internal teams to resolve client issues quickly
Stay informed on industry trends and market developments
Support clients through cross-functional strategy execution
Ensure alignment between client objectives and internal deliverables
Exhibit flexibility in adapting to changing environments
Maintain comprehensive knowledge of products and services to inform clients accurately
Requirements:
Bachelor's degree with 3-5 years of account management experience, preferably in fintech
Strong written and verbal communication skills
Ability to build rapport with clients and stakeholders
Self-motivated and able to work independently or in a team
Comfortable managing multiple priorities in a fast-paced environment
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office
Knowledge of marketing technologies and e-commerce preferred
Pay Range and Compensation Package:
USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $187,500
USA On Target Earnings (all other U.S. states) per year: $110,000 - $172,500
Benefits & Perks:
100% subsidized medical coverage for employees and dependents
Dental insurance
Vision insurance
Monthly stipends for tech setup and health and wellness options
Flexible time off and generous holiday calendars
Employee stock purchase plan allowing discounted stock purchases
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.