Job Title: GSG Client Specialist I – Due Diligence
Department: Grant Services - GS
Reports to: Assistant Director, Grants Services
Who We Are:
For over 30 years, CAF America has been a leader in enabling cross-border giving validated charities and charitable projects across the world totaling more than $1 billion. We enable our donors to make strategic, cost-effective, and tax-advantaged gifts through our vetted network of more than 1.9 million charitable organizations in 135 countries, all while reducing the risk, reputation exposure, and administrative burden associated with cross-border giving.
At CAF America, we pride ourselves on creating a positive working environment and culture that values all team members’ experience and voices and represents the society we serve. We want to attract, retain, and develop the best of talent at all levels, and provide a leading and great place to work, where every voice matters.
Summary:
The Client Specialist I role is responsible for the day-to-day management of CAF America’s standard due diligence and risk management processes. Building off the administrative foundations of CAF America’s grantmaking workflows, the Specialist I applies their foundational knowledge of the regulatory environment to charity verifications and client program support. The Specialist I is also responsible for maintaining verification timelines in accordance with Grant Services department standards and timeline requirements, as assigned by the Assistant Director
Duties and Responsibilities:
- Provides day-to-day support to one or more CAF America clients and their charity partners, ensuring excellent service to all parties and compliance with policies and protocols
- Maintains a high degree of professionalism and client-focused communication with both clients and charities to ensure operational excellence and compliance with required SLAs
- Completes the essential functions of the Grant Services team, including application management, program support, charity due diligence, and risk management
- Possesses a basic understanding of Donor Advised Fund regulations and application to CAF America’s workflows
- Maintains a foundational understanding of the regulatory requirements related to CAF America’s grantmaking practices, including Expenditure Responsibility, Anti-Money Laundering, Counter Terrorist Financing, sanctions management, and other related foreign funding regulations
- Manages charity application invites for standard risk levels
- Efficiently completes charity due diligence and risk assessments for standard risk levels, ensuring timeline and processing success against KPIs for the Grant Services department
- Confidently communicates with, and supports, charities through CAF America’s due diligence processes
- Successfully completes due diligence processes for client programs in order to meet timeline and communication requirements
- May support Associates with administrative responsibilities, as needed
Computer/Software Experience:
- MS Office
- MS Teams
- Salesforce
Education/Experience:
- Bachelor’s degree or equivalent; one to two years of relevant experience.
- Background in due diligence, risk analysis/assessment, and/or compliance.
- Demonstrated complex situational analysis, problem-solving and prioritization ability
- Highly organized with strong attention to detail
- Strong communication and client relations skills
- Comfortable working in a tech-forward environment
- Independent self-starter. Prior remote work experience highly desirable.
Bachelor's degree or equivalent; 1-2 years relevant experience; background in due diligence, risk analysis, or compliance; strong communication, organization, and problem-solving skills; proficiency in MS Office, MS Teams, and Salesforce.
Key Responsibilities
- managing due diligence
- supporting clients
- assessing risks
Skills & Tools
Microsoft Office, Microsoft Teams, Salesforce
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About CAF America
A leader in enabling cross-border giving to validated charities worldwide. — Industry: Non-Profit Organizations and NGOs