About Quantiphi
Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI driving measurable outcomes at the very core of their operations.
Since our founding in 2013, Quantiphi has tackled some of the world's most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value, not just technology for technology's sake.
Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact.
We've been recognized with
21x Google Cloud Partner of the Year awards in the last 8 years.
3x AWS AI/ML award wins.
3x NVIDIA Partner of the Year titles.
2x Snowflake Partner of the Year awards.
We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.
We have been certified as a Great Place to Work for the third year in a row — 2021, 2022, 2023.
Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: Website or LinkedIn Page.
Role: Senior Client Solutions Partner (Senior CSP) / Client Solutions Partner (CSP) – CX Alliances & Partnerships
Experience Level: 8–12+ Years
Work Location: US Remote — East Coast Preferred
Travel Expectation: 30–40% travel required
Role Overview
As part of Quantiphi's Customer Experience (CX) leadership and GTM team, you will lead the growth and strategic development of our alliance and partner ecosystem across CCaaS, cloud, conversational AI, and agentic AI platforms.
You will own strategic relationships and joint business development initiatives across key technology partners — including Five9, Genesys, Cisco, Google Cloud, AWS, ElevenLabs, Sierra, OpenAI, and other emerging CX and AI platforms.
This role goes beyond traditional alliance management. You will be responsible for turning strategic partnerships into measurable business growth by developing joint go-to-market strategies, creating differentiated offerings, building executive relationships, generating qualified pipeline, and accelerating joint sales opportunities. Working closely with Quantiphi's sales, solutioning, delivery, and executive leadership teams, you will establish Quantiphi as a preferred implementation and transformation partner within the CX ecosystem.
Preferred Base Location: East Coast (ET/CT preferred for alignment with partner teams and customer time zones)
Key Responsibilities
Alliance Strategy & Partner Ownership
Own and grow strategic alliances across Quantiphi's CX portfolio, developing account plans, joint business plans, and measurable growth objectives for each partner
Build and maintain executive-level relationships with alliance leaders, partner development managers, sales leaders, product teams, and field organizations across the partner ecosystem
Develop partner-specific growth plans with clear targets for sourced and influenced pipeline, bookings, revenue, certifications, joint wins, and market expansion
Monitor competitive dynamics, partner roadmaps, market trends, and evolving customer needs to identify new alliance opportunities and strengthen Quantiphi's ecosystem strategy
Joint GTM & Revenue Generation
Develop and execute joint go-to-market (GTM) strategies with technology partners to drive revenue growth, pipeline creation, market penetration, and customer acquisition
Drive joint revenue and pipeline generation by identifying whitespace opportunities, aligning partner and Quantiphi sales teams, and activating account-based sales plays
Build strong relationships with partner field sales, channel, and specialist teams to ensure Quantiphi is positioned early in relevant customer opportunities and included in strategic pursuits
Lead joint sales and business development initiatives, including executive briefings, account mapping, opportunity reviews, customer workshops, webinars, conferences, and industry events
Alliance Operations & Enablement
Establish and manage a disciplined alliance operating cadence — including regular pipeline reviews, QBRs, joint account planning, performance tracking, and executive escalations
Navigate partner program requirements, competencies, marketplace opportunities, funding mechanisms, incentives, co-selling motions, and other commercial levers to maximize partnership value
Drive partner enablement across Quantiphi by coordinating certifications, technical training, sales enablement, solution showcases, and joint value propositions
Work with partner and internal leadership to resolve channel conflicts, align account ownership, establish engagement models, and remove barriers to joint selling
Innovation & Market Development
Identify and negotiate opportunities for joint solutions, co-innovation, and differentiated offerings that combine Quantiphi's AI and CX capabilities with partner technologies
Collaborate with Quantiphi's CX practice, solution architects, and engineering teams to translate partner capabilities into compelling industry-specific solutions, demos, accelerators, and GTM assets
Build strategic relationships with emerging AI companies and agentic platforms, evaluating opportunities to establish early-mover partnerships and differentiated market positioning
Executive Visibility & Reporting
Develop regular executive-level reporting on alliance performance, pipeline health, growth opportunities, partner engagement, and progress against strategic objectives
Represent Quantiphi at partner leadership meetings, industry conferences, and ecosystem events, strengthening the company's brand and strategic market presence
Basic Qualifications
8–12+ years of experience in alliance management, strategic partnerships, channel sales, business development, or partner-led GTM within technology services, CCaaS, CX, cloud, or AI
Demonstrated ability to grow technology partnerships into meaningful revenue streams, with measurable results in pipeline generation, bookings, revenue growth, and joint customer wins
Experience managing relationships with major technology vendors — ideally across Five9, Genesys, Cisco, Google Cloud, AWS, OpenAI, ElevenLabs, Sierra, or comparable CX and AI providers
Strong understanding of the CCaaS and broader CX ecosystem, including contact center modernization, conversational AI, agent assist, customer experience transformation, and agentic AI
Proven experience developing joint business plans, partner GTM strategies, industry sales plays, and structured account-mapping initiatives
Strong relationships with partner sales, channel, alliances, and executive leadership teams, with the ability to influence stakeholders across organizational boundaries
Experience driving partner-led and partner-influenced sales cycles, including identifying opportunities, aligning account teams, supporting pursuits, and accelerating deal closure
Understanding of cloud partner ecosystems, including co-selling programs, partner tiers, certifications, marketplace listings, funding programs, and commercial incentives
Strong commercial acumen — pipeline management, revenue forecasting, business planning, and performance measurement
Excellent executive communication, negotiation, stakeholder management, and presentation skills
Ability to operate independently across a geographically distributed organization and manage multiple strategic relationships simultaneously
Bachelor's degree required; Master's/MBA preferred
Ability and willingness to travel 30–40% of the time, including domestic and occasional international travel
Other Qualifications (OQs)
Experience building and scaling alliances within the CCaaS, CX transformation, and AI ecosystem — particularly across hyperscalers, contact center platforms, and emerging AI vendors
Demonstrated track record of converting partner relationships into qualified pipeline, strategic customer wins, and sustained revenue growth
Existing relationships with senior alliance, channel, or sales leaders at major CX and AI technology companies
Experience building joint GTM motions across both enterprise technology platforms and AI-native companies
Experience establishing repeatable alliance management frameworks, performance scorecards, and operating cadences across a multi-partner portfolio
Entrepreneurial mindset, strong ownership orientation, and a bias toward execution and measurable business outcomes
A forward-looking perspective on the evolution of agentic AI, conversational AI, and AI-led customer experience transformation
What's in it for YOU at Quantiphi:
Make an impact at one of the world's fastest-growing AI-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens — work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
Stay ahead of the curve, immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.