General Description:
The Client Services Manager will grow, develop and build relationships with new clients and expand market presence with existing clients to increase top-line revenue and bottom-line results while promoting the core values of caring, expertise and service. Effectively negotiate and execute staffing agreements with new clients.
Essential Job Functions:
- Hit minimum performance standards per week as outlined by Manager
- Track and follow-up on Client Expert Opinion Scores (EOS)
- Works to achieve pre-established goals for days filled/fill rate per month
- Responsible for office success if and when the Manager is absent
- Develop marketing, account management and sales strategies to establish and/or expand staffing business in current territory with both new and existing clients
- Negotiate, compose and execute contracts and achieve pre-established goals for contracts out/in per week
- Work as a client sales manager within the Division
- Maintains continuous source of information and availability of the active base of clients; takes appropriate and timely measures to meet the needs of the clients with appropriate follow-up; uncover clients’ needs, situations, and problems by asking questions
- Responsible for maintaining and supporting client credentialing and referencing process
- Retain flexible schedules in order to service clients requests and/or handle issues, in addition to support after hours and/or on-call duties
- Coordinate the seamless transitions of new clients and client needs to recruitment/staffing team members; serve as liaison between recruitment and clients
- Communicate with clients regarding possible extensions for talent, or with talent once they have completed assignments
- Use the sales process when meeting with people from different levels, positions or backgrounds, to overcome resistance/complaints by recruits/clients
- Establish appropriate recruiting activities to ensure high percentage of orders are filled on time
- Maintain, manage and submit weekly activity reports per deadlines
- Assist client with Quality Assurance functions as it relates to providers
- Assist with aging and Accounts Receivable; follow-up as needed
- Attend meetings involving Manager, as needed
- Travel via car or airplane to cover territory, as needed
- Work with current and prospective clients to identify new RFP and/or MSP opportunities to develop new direct business lines
- Make formal presentations to potential clients to increase awareness of Supplemental Health Care (SHC) and to promote local and national services
- Assist in the processing of payroll to ensure correct invoicing by the collection and submission of weekly field talent timesheets
- Coordinate with compliance team to ensure talent are compliant and cleared to start and ensure SHC internal client documents are up to date
- Help to create an environment of high morale, motivation and teamwork.
- Other duties as assigned.
Minimum Skills, Knowledge & Talents:
- Minimum of 2-3 years sales experience required; health care industry experience preferred
- Additional healthcare staffing experience required for a Senior level role
- Bachelor’s Degree preferred
- Must have a working knowledge of computers and software systems including Microsoft Office products and the Internet; internet job boards and internet recruiting experience preferred
- Basic knowledge of business and management principles involved in recruiting, staffing, production methods, human resources, and/or similar or relevant work experience
- Knowledge of proper grammar, spelling and rules of composition
- Knowledge of principles and methods for selling recruiting services; this includes marketing strategy and tactics, sales techniques, and sales management systems
- Ability to read, analyze and interpret production reports
- Ability to successfully skill market and open new business opportunities
- Ability to work independently and with other team members
- Ability to organize and complete work in a timely manner
- Ability to multi-task
- Ability to communicate effectively with all levels of the organization
- Must be able to work for prolonged periods of sitting, typing and use of the phone and computer
- Must be detail-oriented and highly organized
- Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required
Benefits: We offer a comprehensive benefits package to eligible employees, which may include:
- Medical Insurance - Choice of PPO and Consumer-Driven Health Plans (CDHP) with HSA eligibility
- Dental Insurance
- Vision Insurance
- 401(k) with match
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA) - Healthcare and Dependent Care
- Permissive Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Additional company provided and voluntary benefits
Equal Opportunity Statement:
We are greater when we are equal. We believe inclusivity is the celebration of multiple experiences, approaches, and points of view. We bring together the best people, provide world class opportunities, and cultivate an environment where we all succeed. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. It fuels our innovation and connects us closer to our clients and the communities we serve.
SHC is an Equal Opportunity Employer, including disabled/veterans. SHC is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with SHC, please send an e-mail to or call (888) 265-2068 to let us know the nature of your accommodation request and your contact information.
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