1. About Our Client:
The organization operates in the digital marketing sector, focusing on providing sophisticated digital marketing solutions to the multifamily housing industry. Established in 2017, it offers a comprehensive suite of digital services alongside a predictive analytics platform designed to optimize marketing revenue management. The company emphasizes a collaborative and transparent culture, and values diversity and employee development.
2. About the Opportunity:
The
Client Services Manager
leads and develops a team of 6-8 client service professionals to deliver high-quality client experiences. This role drives process innovation and strategy to ensure client satisfaction while supporting departmental and organizational growth initiatives. The position is central to maintaining strong client relationships, overseeing team performance metrics, and improving operational efficiency.
3. Responsibilities:
Lead, coach, and develop a team of account managers servicing enterprise and strategic accounts
Foster a culture of accountability, collaboration, and continuous improvement through mentorship and feedback
Manage team operations and key performance indicators
Collaborate across departments to align account strategies and enhance client outcomes
Lead quarterly initiatives to improve operational efficiency and service innovation
Develop and implement scalable workflows and playbooks for consistent client experience
Build and maintain trusted relationships with corporate client contacts and manage escalations
4. Requirements:
Minimum 6 years of relevant customer-facing experience
At least 2 years in a digital agency environment
1 to 3 years managing high-performing teams
Experience in multifamily, senior living, or student housing sectors is a strong advantage
Excellent communication skills, quick learning ability, growth mindset, and alignment with organizational values
5. Pay Range and Compensation Package:
Annual salary range: $95,000 - $125,000
4-day, 32-hour workweek
Work from anywhere option
3 weeks paid time off, plus sick leave and bereavement
11 paid holidays
401(k) plan with 5% employer match
75% employer-paid medical, dental, and vision insurance
Monthly reimbursements for physical and mental wellness ($75 each)
$1,000 annual travel fund after 3 years tenure
Monthly financial wellness subscription
Paid parental leave
Additional perks including company events, weekly lunches/snacks, dog-friendly office, and employee development programs
6. Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k)
Paid parental leave
Equal Opportunity Statement:
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.