About Ideal Move: Ideal Move is a senior move management company (not a moving company) dedicated to helping seniors through the downsizing and relocation process when they move to a smaller home, such as a retirement community. We manage and coordinate all aspects of the transition, from downsizing decisions, furniture placement design, logistics planning, packing services, home set up services, and estate cleanouts.
This is a great company for people who like to help others and work with seniors. The work is rewarding, never boring, and varies a lot.
Location: First month of training in Ponte Vedra Beach office, work from home afterwards.
Job Description: We are seeking a customer-focused, detail-oriented and organized Full-Time Customer Service Coordinator to join our team. This position will interact with customers via phone and email to address inquiries, resolve issues, and ensure customer satisfaction, and will provide support for the sales and operations team. The ideal candidate will have excellent communication skills, attention to detail, a friendly demeanor, and a passion for providing exceptional service to our customers.
This is a great opportunity for someone who enjoys helping others and has excellent communication skills.
Responsibilities:
Answer all incoming customer calls and e-mails in a polite and professional manner, return all voicemails
Gather and record customer information and requirements into our CRM system
Understand our services and describe our solutions to potential clients
Answer and resolve customer questions
Schedule sales appointments and service delivery teams
Monitor customer orders throughout the process to ensure quality service
Maintain and update our filing system
Schedule the operations team and vendors for service delivery
Keep all relevant parties informed, internal and external
Perform simple accounts payable and invoicing duties
Collaborate with other team members to ensure customer needs are met
Other duties as requested
Provide weekly overview reports
Requirements:
High School diploma or equivalent
Administrative and/or customer service experience
Excellent written and verbal communication and interpersonal skills
Attention to detail and problem-solving skills
Proficient in Microsoft Windows, Word, Excel, Outlook, and able to learn new systems
Strong organization and time management skills and ability to multi-task and prioritize work in a fast-paced environment
Positive attitude
Ability to work independently and as part of a team
Experience working with seniors is a plus
Experience in the logistics, relocation, moving industry is a plus
Must have computer and phone to be able to work from home when needed
Schedule:
Monday-Friday
Benefits:
Competitive hourly wage
Access to group health insurance
Positive and supportive work environment
Work for a company that has a positive impact
To Apply: Please include a cover letter stating why you are interested in this position and desired hourly wage. We look forward to hearing from you!
Pay: $22.00 - $25.00 per hour
Expected hours: 40.0 per week
Benefits
Paid time off
Work from home
Application Question(s):
Ability to pass a background check
Willing to sign a non-compete
Experience:
Client services: 5 years (Required)
Work Location: Remote