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Client Services Coordinator
Thailand - homebased
About the role
Our Client Services Coordinator (CSC) Team within Regulatory Services (RS) are looking for a Client Services Coordinator who services a global client base of internal and external clients; creates, manages and maintains the master client data; completes the end-to-end delivery of set up and maintenance of client certification requirements; and works alongside the technical team to deliver as per regulatory and business requirements.
Responsibilities:
- Create and maintain client master data. Adhering to process rules, regulatory framework and applying best practice you will create/maintain client data across all RS schemes such as ISO 13485, regulation and directive.
- Manage invoicing. Manage invoice credits, queries and deliver resolutions.
- Create and maintain jobs.
- Provide mock certificates to clients.
- Action compliance data reports.
- Create certificate data in accordance with EUDAMED guidance & local government requirements. Deliver Certificate Release – final quality control review step pre issuing the certificate to the client.
- Receive and respond to client queries.
- Manage client cancellation/suspension/refusal/withdrawal process Plan, prioritise and deliver work according to customer need and SLA’s.
- Plan, prioritise and deliver work according to customer need and SLA’s.
- Communicate across multiple teams and stakeholders within RS to effectively deliver required service such as – Sales, Technical Specialists, Finance, Planning, Project Coordinators and Operation Project Managers.
To be successful in the role, you will have:
- Excellent data management and organisation skills, with exceptional attention to detail.
- Experience in invoicing and query resolution.
- Thai and English business level, Korean language proficiency is preferred.
- Ability to effectively communicate at all levels of the business internally and externally.
- Computer literacy and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. SAP, Darwin, Pointglobal.
- Experience from a regulatory background, similar role or work experience would be beneficial.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 10-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, retirement fund with company contribution, paid maternity leave, paid paternity leave, paid sterilisation leave, paid military service leave, paid emergency or essential leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
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About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
Requires excellent data management, organization, attention to detail, invoicing and query-resolution experience, Thai and English business proficiency, computer literacy, and familiarity with common software; regulatory experience is beneficial.
Key Responsibilities
- managing data
- managing invoices
- responding to queries
Skills & Tools
Microsoft Windows, Microsoft Excel, Microsoft Word, SAP, Darwin, Pointglobal
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Thailand
- Languages: Thai, English, Korean
Benefits
- Generous paid time off
- Retirement plan
- Generous parental leave
About BSI
A business improvement and standards company that helps organizations build trust, enhance lives, and address critical societal issues. — Industry: Consulting Services