The role at a glance
You are the first real conversation a family or adult has with Life Skills Advocate, and the person who makes sure they land with the right coach and stay. This is a client intake and success role, not a sales role: there is no outbound prospecting and no quota. Prospects book discovery calls with you; your job is to understand what they need, be honest about fit and price, match them to a coach with openings, and keep the pipeline in HubSpot clean so nobody falls through.
Title
Client Services Coordinator
Pay
$26–30/hour depending on experience, W-2. This role does not include health insurance
Hours
20 hours/week to start, growing toward 30 as booking volume grows. Most of your hours go to discovery calls, which prospects book during weekday business hours (Pacific); admin fits between calls
Location
Remote; must reside in Washington State
Start
Week of October 19, 2026. Your first week is paid, hands-on training alongside our outgoing coordinator
Reports to
Kyle Mosler, Head of Growth
Team
Founder, two additional leadership members (Karrissa and Kyle), and a team of about eight Executive Function coaches (four more starting in November!)
What you'll actually do
Discovery calls (the core of the job). Run 30-minute video calls with prospective clients who booked through our site. Roughly half are adults seeking coaching for themselves; most of the rest are parents of teens and young adults. Listen first, explain how coaching works, be clear about pricing, and recommend a next step that is right for them, including "not yet" when that is the honest answer.
Matching and onboarding. Know each coach's style, specialties, and open slots. Match new clients to the right coach, schedule their first (free) session, send the contract and intake paperwork, and make sure the first session actually happens.
Pipeline and follow-up in HubSpot. Keep every prospect at the right stage. Follow up with people who went quiet, reschedule no-shows, and work with our ops team when an automation (reminders, no-show emails, SMS) isn't doing its job.
Client success and retention. Be the familiar voice when a client needs to change coaches, pause, drop to bi-weekly, or is quietly fading. Handle coach transitions so clients don't get lost in the handoff.
Coach capacity. Track who has openings each week, flag when we're full or when a coach is under-booked, and feed that into hiring and scheduling decisions.
Grant-funded clients. Coordinate intake for clients referred through our nonprofit partner, including their paperwork and scheduling.
Weekly ops rhythm. A standing weekly meeting with your manager, short written updates, and small process fixes as you find them. You'll help keep the CSC playbook current.
Tools you'll use daily: HubSpot (CRM and pipeline), Acuity (scheduling), Zoom, Google Workspace, Sakari (two-way SMS), Fathom (call recording). Klaviyo runs our email automations; you need to understand what it sends, not build it. We'll train you on all of it, but you need to be comfortable learning software quickly.
Who does well here
Two things matter more than anything on your resume:
you work independently without being closely managed, and
you are deeply empathetic with the person on the other end of the call. Everything below is a version of those two.
You've had real conversations with neurodivergent people and their families, through your own life, your work, or both, and you can talk about executive function without jargon or pity.
You can tell our pricing lands badly with a potential client and stay warm, honest, and unhurried. You'd rather someone leave the call trusting us than sign up under pressure.
You can hold a different kind of conversation with a parent whose teen isn't on board than with an adult who is nervous about asking for help.
You are organized to a fault. Dozens of people are at different stages at once; you keep the CRM accurate without being asked.
You follow through. Quiet leads get a nudge, no-shows get rescheduled, handoffs get confirmed.
You pick up software fast and are comfortable with AI tools being part of how we work.
You can hold regular weekday hours for discovery calls and protect them. Prospects book into your calendar, so calls come first and admin fits around them.
The exact shape of the week has some give.
What this role is not. It is not outbound sales, lead generation, or partnership development. There is no commission and no quota.
Success here looks like well-matched clients who show up, stay, and say the first call felt like talking to a person who got it.
How to apply
We are hiring quickly: interviews start the week of October 12 and we'd like someone in training the week of October 19. Complete applications get reviewed within two business days.
Please submit all three. An application without a video is incomplete and won't be reviewed.
Your resume.
Written answers to the screening questions below. Write them yourself, in your own voice. Lived experience counts as much as professional experience here, so tell us about real situations. Answers that read as generic or AI-generated will not be considered.
A short intro video, 1 to 3 minutes. Your application is incomplete without it. Fewer than one in four applicants include one, so this alone puts you ahead. It tells us two things: that you read the whole ad, and how you'll show up for clients. Not your appearance; your camera, sound, lighting, energy, and warmth. Be yourself. Don't put on anything you wouldn't bring to a real client call. Phone video is fine. YouTube (unlisted), Google Drive, Dropbox: whatever is easiest for you is perfect, as long as the link opens for us. Paste it into the screening question that asks for it.
Screening questions
Deal-breakers first:
This role pays $26–30/hour depending on experience, at 20 hours per week to start (growing toward 30 as bookings grow), as a W-2 employee. It does not include health insurance. Does that work for you?
Discovery calls come first in this role, and prospects book them during weekday business hours (Pacific). Which days and hours could you reliably hold open each week?
Do you live in Washington State, and will you be working from within Washington?
Do you have a reliable computer, webcam, and high-speed internet, and a quiet place to take video calls?
Could you start paid training the week of October 19?
Paste the link to your intro video (required).
Then tell us how you think:
A parent books a call for their 16-year-old. Five minutes in, it's clear the teen doesn't want coaching and the parent is hoping you'll convince them. What do you do on that call, and what do you say?
We use HubSpot to track every prospect from first inquiry through discovery call, free session, and signed client, and to keep follow-ups from slipping. What CRM or similar system have you used, and how did you keep track of people at different stages?
About Life Skills Advocate: lifeskillsadvocate.com
LSA provides one-on-one executive function coaching for neurodivergent teens and adults, delivered remotely by a team of trained coaches. Our mission: uplifting the neurodivergent community to embrace their strengths and self-advocate with confidence.
LSA was founded by Chris Hanson, a former special education teacher who has firsthand experience with ADHD and knows what it is like to need support and not find it. We are a small, remote team that takes both the client experience and the coaches' wellbeing seriously. We also run a sister nonprofit that funds coaching for clients who couldn't otherwise afford it, and Neurowyld, a neurodivergent-affirming apparel brand.
Benefits: paid training, paid time off, paid holidays (including the full week between Christmas and New Year's), and a FULLY REMOTE team that respects you and your time off the clock. To be upfront: this role does not include health insurance.
Equal opportunity. Life Skills Advocate provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Neurodivergent applicants are encouraged to apply.
Job Type: Part-time
Pay: $26.00 - $30.00 per hour
Benefits
Flexible schedule
Paid time off
Application Question(s):
How do you manage and prioritize multiple leads and follow-ups? Can you share an example of how you used a tool like HubSpot or another CRM system?
What motivates you in a role, and how do you stay inspired to reach your goals?
How many hours are you looking for per week?
(Optional but highly encouraged) If submitting a video, paste the link here.
How would you go about connecting with someone from a background different from your own, while sharing information about a service like coaching in a way that feels respectful, pressure-free, and supportive?
Work Location: Remote