Full-Time Remote Client Service Specialist
Company: Extend Communications
Location: Remote ( New Brunswick Residents Only )
Pay: $18/hour
Schedule: 10-hr shifts (4 days on/3 days off), requires working one weekend day and holidays
About Extend Communications
- At Extend Communications we believe that exceptional, industry-leading customer service begins from within. It starts by cultivating a workplace culture anchored in genuine support, inclusivity, mutual respect, and compassion.
- We specialize in delivering seamless, high-quality answering services and tailored call-handling solutions across a diverse spectrum of professional sectors including busy medical practices, property management firms, corporate offices, and legal practices.
- When our clients need dependable, human-centered communication solutions, they turn to our team because they know every single call will be handled with integrity and care.
- We are actively expanding our team and seeking empathetic, dynamic, and collaborative team players to join our remote team.
- Whether you bring years of seasoned customer service experience or are eager to step into the field and launch a vibrant new career path, we welcome your application with open arms!
- Prior call center experience is not required to thrive here.
- From your very first day, you will participate in a comprehensive, fully paid training designed to equip you with all the tools, techniques, and confidence required to achieve long-term success.
- We are looking for individuals who want far more than just a place to log hours and collect a paycheck.
- We offer a vibrant, supportive environment where you can build a stable, deeply rewarding career.
- At Extend Communications, your daily efforts are recognized, your voice is heard, and your professional growth is actively supported every step of the way.
- If you thrive in a fast-paced setting and are passionate about helping others, we would love to welcome you to our growing family!
Key Responsibilities
- In this role, you will service as the voice of our clients, handling inbound communication with care, speed, and accuracy.
- Your daily duties will include:
- Customer Engagement: Handle a steady volume of incoming calls with a warm, empathetic, and professional tone, ensuring every caller feels heard and valued.
- Information and Message Routing: Accurately gather essential details from callers; verify key information, and route messages or urgent dispatch request to the appropriate client contacts.
- Data Management: Input caller's records, details, and notes into our internal call-processing system promptly and precisely.
- Performance Excellence: Consistently meet or exceed key operational benchmarks, including schedule adherence, average call wrap-up time, and Quality Assurance (QA) standards.
What We Are Looking For
- We are looking for candidates who combine strong communication capabilities with high attention to detail and reliable performance.
- Ideal qualifications include:
- Communication Skills: Exceptional verbal and written English skills, including strong spelling, correct grammar, and an articulate, pleasant phone presence.
- Technical Aptitude: Comfort navigating Windows-based desktop environments, multi-tasking across software applications, and typing at a minimum speed of 35WPM.
- Reliability and Work Ethic: A dependable track record of punctuality, strong organizational habits, and a genuine commitment to delivering quality work.
- Flexible Availability: Ability to commit to a 40-hour workweek consisting of four 10-hour shifts, including one weekend day (Saturday or Sunday) and assigned holidays.
Home Office and Technical Requirements
- To ensure seamless service delivery and system compatibility, candidates must have a workspace that meets the following set up standards:
- Equipment Provision: Candidates must utilize personal equipment meeting all technical requirements during the initial introductory period. Upon successful completion of this period, company-issued hardware will be provided.
- Operating System: Must run Windows 11 or higher (Apple/Mac products, Chromebooks, and tablets are not compatible with our systems.) and have at least 1GB of space.
- High-Speed Internet Connection: A direct, wired Ethernet connection is required. Wi-Fi, cellular hotspots, DSL, satellite, or dial-up connections are strictly prohibited for primary use.
- Internet Bandwidth: Minimum speeds of 50 Mbps download and 10 Mbps upload.
- Audio Gear: A wired USB headset equipped with a microphone.
- Display Setup: A screen with a minimum resolution of 1600X900. A dual monitor set up is highly recommended to easily navigate multiple systems simultaneously.
Why Join Extend Communications?
- We invest directly in our employee's long-term financial, physical, and personal well-being.
- Full-time team members enjoy a robust compensation and benefits package, including:
- Comprehensive Healthcare: Comprehensive Medical, Dental, and Vision coverage options tailored to fit your needs.
- Retirement Planning: Group RRSP matching program to help you invest in your financial future.
- Work-Life Balance: Generous Paid Time Off (PTO) accrual starting in your first year