Responsive recruiter
Replies within 24 hours
Benefits:
Home office stipend
Training & development
Bonus based on performance
Competitive salary
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job SummaryWe are seeking a Client Service Representative to join our team. In this role, you will communicate with our clients to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great service experience with FieldClock. The ideal candidate is attentive, detail-oriented, creative, and is able to remain calm under pressure.
Responsibilities
Handle inbound calls and emails
Identify the reason for the client's call, collect relevant information, and provide solutions
Refer to premade scripts for a variety of customer service topics
Use best practices in client service techniques to develop rapport and build relationships with customers
Document all interactions in our CRM
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Qualifications
Bilingual (English & Spanish)
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and web applications (e.g. HubSpot CRM, FieldClock's internal management dashboards and tooling)
Excellent phone and verbal communication skills
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
This is a remote position.
Compensation: $25.00 per hour
FieldClock was built by farmers, for farmers. Managing labor and field production continues to be one of the toughest difficulties farmers face. The traditional methods simply don't cut it any more but, thankfully, there is a better way. FieldClock is an easy to use app in the field that provides labor management and production data to farm managers in real time. On average, we reduce the time farmers spend preparing payroll by 50% and prevent costly mistakes.
FieldClock has farming in its blood. We have farmers in our leadership, sales, and support teams, and are always looking for more. If you have farming experience, a curious mind, and an aptitude for learning, we'd love to meet you.