Job Description:
• Provide post-sales customer contact for inbound fulfillment of print, print-related services, and kitting orders
• Execute print, kitting, and distribution orders received through online systems or direct customer contact
• Serve as lead service professional in client meetings and business reviews when needed
• Support sales and customers by responding to inquiries and requests
• Handle customer concerns, dispute management, and invoice reconciliation
• Provide proof of delivery and order status
• Gather job requirements and translate them into manufacturing, kitting, shipping, and postal instructions
• Create process documentation, workflows, and job aids
• Suggest workflow and process improvements
• Review work for accuracy before production
• Process orders and change notices, delivery commitments, and special freight quotes in related systems
• Perform pricing and generate quotes
• Verify composition or perform copy preparation
• Maintain client inventory items and produce and analyze reports
• Coordinate work-in-process corrections and changes
• Train and mentor client care staff when needed
• Lead corrective-action investigations and recommend improvements
• Enter data, set up new items, and manage current inventories
• Act as a communication link between external customers and internal departments
• Participate in special projects and perform related duties
Requirements:
• High school diploma or equivalent
• 3+ years of relevant administrative/operational support experience in manufacturing operations or an office environment directly related to the job duties
• Additional education or certification may be possessed
• Excellent knowledge of relevant functional areas or good knowledge of a professional field
• Ability to apply applicable policies, procedures, regulations, and program objectives
• Advanced knowledge of computers and software such as MS Office or Mac word processing and spreadsheets
• Excellent oral and written communication skills
• Strong organizational skills and ability to manage deadlines, prioritize workload, and adjust to business needs
• Ability to work weekends and holidays
• Ability to oversee junior staff work and review or audit work for accuracy when needed
• Successful completion of pre-employment background and drug screening
Benefits:
• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with match
• Life insurance
• Voluntary supplemental insurance coverages
• Tuition assistance
• Maternity leave
• Adoption assistance
• Employer/partner discounts
• Potential bonus, commission, or incentive program depending on the role