TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our teamTELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.
We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.
If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.
Here’s the impact you’ll make and what we’ll accomplish together
The Client Service Manager is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients, ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has overall responsibility for client relationships; record-keeping operations handles the day-to-day administration. This job is an exempt level position.
What you’ll do
Client Relationship Management
Maintain and enhance relationships with new and existing Defined Benefits (DB) clients
Ensure client satisfaction through periodic meetings and discussions
Collaborate closely with sales, record-keeping, and operations associates
Participate in sales final presentations as needed
Demonstrate proven excellent customer service skills and progressive probing skills
Project Management & Delivery
Participate in business-wide projects to drive successful outcomes
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Excel in CSM project delivery by implementing and maintaining robust project management practices, including:
Timely status updates and progress reporting
Documented communications with all stakeholders
Clear milestone tracking and deliverable management
Drive accountability through regular review sessions
Proactively manage risks and maintain comprehensive project documentation
Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards
You have…
B.A. or B.S. degree required, or equivalent retirement industry work experience
Minimum of three years of relationship management or plan administration experience
Defined Benefit (DB) experience
Project Management experience
Knowledge and understanding of Pension Industry and competitive environment
What you bring…
Communication: Strong verbal and written communication skills
Leadership: Strong leadership skills with ability to work independently and as a team player
Organization: Proven prioritization and organizational skills
Quality Focus: Strong commitment to timing and quality standards
Problem-Solving: Ability to identify and facilitate issue resolution
Initiative: Proven ability to take initiative and handle multiple tasks simultaneously
Adaptability: Ability to react to change in a positive and productive manner
Flexibility: Ability to handle other essential tasks as assigned
Nice to have
Professional Designations: advanced degrees or retirement designations are a plus
Advanced Leadership Training: Formal leadership development or management certification programs
Industry Network: Established relationships within the US benefits and HR community
Understanding of compliance requirements in benefits administration
Salary Range: $60,000 - $75,000 USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS offers rewarding benefits, which may vary per job function, such as:
⦁ Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
⦁ Flexibility to work in-office, virtually or a combination of both
⦁ Generous company matched 401K
⦁ Opportunity to give back to communities in which we work, live and serve
⦁ Career growth and learning & development opportunities to develop your skills
⦁ And much more…
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.
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