Client Service Associate

Overview We are seeking a dynamic and dedicated Client Service Associate to join our team and elevate our client experience. In this role, you will serve as a vital link between clients and internal teams, ensuring seamless communication, efficient account management, and exceptional customer service. Your proactive approach and strong organizational skills will drive client satisfaction and foster long-term relationships. This paid position offers an exciting opportunity to develop your project management, sales, and CRM system expertise within a collaborative environment committed to excellence. Would you like to become part of our team? Please provide your full name and phone number by emailing our Hiring Manager at hr@hrholding.business to move forward with the hiring process. Duties Manage and nurture client accounts by providing timely support, resolving inquiries, and addressing concerns with professionalism and enthusiasm Utilize customer relationship management (CRM) systems such as Salesforce to track interactions, update client data, and support account activities Coordinate cross-functional collaboration with sales, marketing, and technical teams to deliver tailored solutions that meet client needs Process orders efficiently using order processing tools while ensuring accuracy and adherence to company policies Engage in proactive communication with clients through phone calls, emails, and internal channels to strengthen relationships and ensure satisfaction Analyze customer data to identify trends, opportunities for upselling or service improvements, and support data-driven decision making Assist in onboarding new clients by providing clear guidance on services, tools, and ongoing support resources Experience Proven experience in customer service or client account management within a SaaS (Software as a Service) environment or similar technology-driven industry Strong proficiency with Salesforce Cloud or other CRM systems for managing customer relationships effectively Demonstrated project management skills with the ability to prioritize tasks, manage multiple accounts simultaneously, and meet deadlines Excellent communication skills—both verbal and written—with the ability to convey complex information clearly and professionally Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) for reporting, analysis, and documentation purposes Experience working collaboratively across departments in a fast-paced environment to achieve shared goals Ability to analyze data for insights that inform client strategies and improve overall service delivery Join us as a Client Service Associate if you’re passionate about delivering outstanding client experiences through proactive engagement, strategic thinking, and collaborative teamwork. This role offers an engaging environment where your skills in project management, relationship building, and technical systems will thrive—making a tangible impact on our clients’ success. Send your full name and phone number to hr@hrholding.business and our Hiring Manager will get in touch with you regarding the next steps. Pay: $47,500.00 - $57,300.00 per year Benefits 401(k) Employee assistance program Employee discount Flexible schedule Retirement plan Work from home Work Location: In person