Role Description This is a part-time, remote role for a Client Relationship Manager at MS Academy.
The Client Relationship
Manager will maintain ongoing communication with learners and corporate clients, respond to inquiries, and ensure a smooth experience from enrollment through course completion. Daily tasks include managing client accounts, tracking learner feedback, coordinating with internal teams to resolve issues, and supporting sales operations related to engineering courses. The role also involves identifying opportunities to improve client satisfaction, preparing simple reports on client interactions, and contributing to business planning for new or existing programs. The person in this role will work closely with the marketing and operations teams to align client needs with academy offerings and maintain long-term, trust-based relationships.
Qualifications
Strong Communication and Customer Service skills to manage client interactions and provide clear, timely support.
Analytical Skills and Business Planning capabilities to interpret client feedback, identify trends, and contribute to service improvements.
Experience with Sales Operations, including tracking leads, supporting enrollment processes, and collaborating with sales or marketing teams.
Ability to work independently in a remote environment, manage multiple client requests, and prioritize tasks effectively.
Familiarity with online education or engineering-related training programs is beneficial.
Proficiency in common digital tools (CRM systems, email, spreadsheets) and strong written and verbal communication in English.
Previous experience in client relationship management, account management, or customer success is an advantage.