LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends. Under the general supervision, the Client Relations Specialist will provide direct support to Client Relations to perform related work as required.
Essential Functions:
Managing all aspects of initial communication with Clients across various channels
Maintaining comprehensive Client Profiles
Qualifying leads by performing an initial assessment of the client’s background and request.
Assigning favorable and high value leads to Client Relations Directors
Assisting the Client Relations team in all stages of the deal-closing process
Maintaining the accuracy of data in our CRM system
Tracing lead sources to support future marketing initiatives
Confirm availability and pricing of suitable options for active requests during non-central shifts (by communicating with owners and partners via text, email, or call)
Develop proposals using the CRM system accurately and efficiently during non-central shifts (by choosing the right options, checking if they are already a part of the Property Management System, preparing pricing, and putting together a map, if required)
Prepare Booking Summary and file documents
Handle and send different types of Contracts
Distributing information to team and stakeholders
Overseeing all activities within the shift and team in the absence of a Team Lead
Performing other tasks assigned by the Client Relations Director - Operations.
Requirements
5+ years client focus experience with hotel, travel, concierge & executive support
Experience with luxury or high net worth clients is preferred but not required
Exceptional verbal and written English communication skills
Bachelor's degree is a minimum educational requirement
Strong experience with CRM, Google Suite and other organizational tools
Multi-tasking capabilities and work effectively under deadlines
Knowledge of customer service principles and best practices
Good organization and time management
Critical thinking, interpersonal, and problem-solving skills
Strong analytical skills, detail-oriented and exceptional organizational and multitasking skills
Focuses and works together with team members in accomplishing work objectives.
Actively appreciates the diverse capabilities, insights, and ideas of others and working effectively
Sets high standards of performance for self-assuming responsibility and accountability
Originally posted on