Join a high-performing, tight-knit team at a fast-growing company using the
Internet of Things (IoT) to transform how organizations maintain compliance,
enhance safety, and reimagine operations. SmartSense by Digi and Jolt are
trusted by some of the world’s most recognizable brands including CVS Health,
Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and
Children’s Minnesota to protect their operations and the people they serve.
We’re looking for team-oriented change agents who want to help shape the future
of IoT.
Location: Candidate can be located anywhere is the Continental US - Remote
Position
As a Client Partner III, you are the strategic and commercial owner of post-sale
customer relationships. You are accountable for retention and expansion revenue
across your portfolio of enterprise accounts. You guide clients through adoption
and growth of SmartSense and Jolt solutions, ensuring they achieve measurable
operational and financial outcomes. You partner closely with Customer Success,
Sales, and Product to drive adoption, identify expansion opportunities, and
influence long-term customer strategy.
What You Will Do
Own and drive expansion revenue across your book of business, including
upsell, cross-sell, and renewals.
Align SmartSense solutions to customer business outcomes, driving adoption,
ROI, and long-term value.
Identify, recommend, and close upsell and cross-sell opportunities in
partnership with Sales teams.
Facilitate executive-level business reviews, trainings, and regular check-ins
to ensure continued success.
Serve as the voice of the customer internally, influencing product
development, best practices, and roadmap priorities.
Manage escalations and coordinate cross-functional resolution with Product,
Support, and Operations teams.
Develop strategic account plans that capture growth opportunities and
operational improvements.
Mentor and collaborate with other team members to scale customer success
practices.
You will help define and scale best practices for managing and growing
enterprise accounts.
Who You Are and What You Bring
Proven track record of growing and retaining enterprise accounts through
measurable business impact
Comfortable influencing Director through C-suite stakeholders and driving
executive alignment
Strong project management, organizational, and communication skills.
Comfortable balancing multiple priorities and accounts in a fast-moving
environment.
Collaborative team player with mentoring and leadership experience.
Knowledge of enterprise-level operations within the FoodService and/or
Healthcare sectors is required.
Familiarity with SaaS, IoT, or enterprise software solutions is a bonus.
Up to 50% travel for key customer meetings or team events.
Please note that we are unable to provide visa sponsorship for this position.
This includes, but is not limited to, work visas, employment-based visas, or
residency sponsorship. Candidates must have valid work authorization in the
United States at the time of application. Visa applications of any kind will not
be considered.
Digi International offers a distinctive Total Rewards package including a
short-term incentive program, new hire stock award, paid parental leave, open
(uncapped) PTO, and hybrid work environment in addition to our competitive
medical, health & wellbeing and compensation offerings.
The anticipated total compensation range for this role is $160,000 - $250,000.
Pay ranges are determined by role, job level and primary job location. The
range displayed reflects the reasonable range we anticipate paying for this
position and reflects the cost of labor within several U.S. geographic markets.
The specific salary offered within the range will depend on various factors
including, but not limited to the candidate’s relevant and prior experience,
education, skills, and primary work location. It is not typical for an
individual to be hired at or near the top of the range for their role and
compensation decisions are dependent on the facts and circumstances of each
position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical
to our success as a global company, and we seek to recruit, develop and retain
the most talented people from a diverse candidate pool. We are committed to
providing an environment of respect where equal employment opportunities are
available to all applicants and teammates.