This is a Fully Remote Job
About Our Client:
The organization operates in the healthcare sector, focusing on simplifying pharmacy operations for community health providers. It offers scalable solutions integrating software, intelligence, and expert support to improve cost savings, expand access, and enhance patient care outcomes.
About the Opportunity:
The CLIENT OPERATIONS LEAD is responsible for partnering closely with Customer Success to ensure effective execution and operational management of client engagements, particularly around the 340B program. The role focuses on translating client strategies into actionable workflows and measurable outcomes, supporting implementations, optimizing performance, and maintaining strong client relationships through day-to-day operational excellence.
Responsibilities:
Support client portfolios to achieve measurable 340B program outcomes
Deliver performance insights and operational reporting
Collaborate with Customer Success to execute client goals and success plans
Lead client implementations from kickoff through go-live
Manage timelines, milestones, and cross-functional coordination
Ensure consistent execution of client workflows and operational processes
Identify execution gaps and drive resolutions
Analyze client data to identify trends and opportunities
Drive referral capture optimization and workflow improvements
Provide actionable recommendations based on data
Help improve operational efficiency and financial performance
Monitor client engagement, performance, and risk with Customer Success
Act as a responsive partner for client needs and issue resolution
Maintain accurate tracking of activities and deliverables
Follow and improve defined processes
Collaborate with Product, Data, and Operations teams to surface client feedback
Contribute to documentation and scalable processes
Requirements:
Experience in a client-facing or operational healthcare role
Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations
Working knowledge of the 340B program and its impact on operations and finances
Strong organizational skills and ability to manage multiple priorities
Effective communication skills across various stakeholders
Comfort with data analysis to identify issues and opportunities
Ability to take ownership in a fast-paced, evolving environment
Preferred experience includes healthcare or SaaS implementations, exposure to 340B referral workflows, familiarity with healthcare technology platforms (EHRs, pharmacy systems), and experience with Salesforce or similar tools
Pay Range and Compensation Package:
The expected base salary for this role is $80,000 – $93,000, varying based on experience, skills, location, and internal equity
Benefits & Perks:
Remote-first work environment
Flexible PTO
Medical, dental, and vision coverage
401(k) with company match
Life and disability coverage
Employee Assistance Program
Equal Opportunity Statement:
Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.