Company Description
Rank Authority helps businesses improve their visibility across traditional search and emerging AI-driven search platforms. Our work includes SEO, AEO, GEO, and AI visibility strategies designed to help businesses become easier to find, understand, and trust online.
We are growing our client onboarding team and are looking for someone who is excellent with people, organized, dependable, and comfortable learning new software and processes.
Role Description The Client Onboarding Specialist will guide new customers through the Rank Authority onboarding process and help prepare their accounts for our production team.
This is a remote, client-facing role. You will conduct onboarding calls with U.S.-based business owners, collect and review required information, follow up on missing items, update client records, and help make sure each account is complete and ready for production.
You do not need to be an advanced SEO expert or highly technical IT professional. We will train you on Rank Authority, our platform, our processes, and the fundamentals of SEO, AEO, GEO, and AI visibility.
Responsibilities
Conduct client onboarding calls by Zoom or similar platforms
Guide new customers through the onboarding process
Gather and verify business, website, service, location, and competitor information
Review client submissions for completeness and accuracy
Follow up with clients when information is missing
Update customer information and status in our CRM and software
Answer basic questions about Rank Authority and our services
Follow onboarding SOPs, checklists, and internal workflows
Coordinate with our SEO and production teams
Escalate technical questions when necessary
Help identify ways to improve the onboarding experience
Qualifications
Excellent spoken English
Excellent written English
Confident, friendly, and professional on video calls
Experience working with U.S. or other English-speaking clients
Strong organization and follow-up skills
High attention to detail
Comfortable learning new software
Experience in customer service, onboarding, customer success, account management, or client services
Reliable internet connection, computer, webcam, and professional remote workspace
Helpful but not required
SEO or digital marketing experience
SaaS experience
CRM experience
Google Business Profile
GoHighLevel
WordPress
ChatGPT, Gemini, Perplexity, or other AI tools
To Apply
Please include
A short summary of your client-facing experience
Any experience with SaaS, SEO, digital marketing, or CRM software
Your location and time zone
Your availability during U.S. business hours
Your desired hourly or monthly compensation
A short video introduction in English describing your experience working with customers
Please also answer:
A new customer becomes confused or frustrated during an onboarding call. How would you handle the situation?