Job Title: Technical Onboarding Specialist
Location: Remote / Onsite
Employment Type: Full-Time
Job Overview
We are seeking a highly motivated Technical Onboarding Specialist with hands-on experience in Technical Helpdesk Support and IT Services. The ideal candidate will be responsible for onboarding new clients, configuring technical solutions, providing initial technical training, and ensuring a smooth transition into our services. This role requires strong troubleshooting abilities, excellent communication skills, and a customer-focused mindset.
Key Responsibilities
• Manage the end-to-end onboarding process for new clients.
• Conduct onboarding sessions and technical training for customers.
• Configure, deploy, and support IT systems, software, and services.
• Provide Level 1 and Level 2 technical support to clients.
• Troubleshoot hardware, software, network, and application-related issues.
• Assist clients with account setup, system integrations, and user provisioning.
• Coordinate with internal technical teams to resolve escalated issues.
• Create and maintain onboarding documentation, knowledge base articles, and SOPs.
• Monitor onboarding progress and ensure successful client adoption.
• Maintain high customer satisfaction through effective communication and timely issue resolution.
Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
• 2 years of experience in Technical Support, Helpdesk Support, IT Services, or a similar role.
• Strong understanding of Windows, Microsoft 365, networking fundamentals, and cloud-based applications.
• Experience supporting end-users in a managed services (MSP) or IT services environment.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills in English.
• Ability to manage multiple onboarding projects simultaneously.
• Experience with ticketing systems and CRM platforms.
Preferred Qualifications
• Experience with VoIP systems and troubleshooting.
• Familiarity with Active Directory, Azure AD, Microsoft 365 Administration, and remote support tools.
• Experience in MSP environments and client-facing technical roles.
• Relevant IT certifications (CompTIA A , Network , Microsoft Certifications) are a plus.
Key Skills
• Technical Onboarding
• Customer Success
• IT Helpdesk Support
• Microsoft 365
• Networking Fundamentals
• Troubleshooting
• Client Training
• Documentation
• VoIP Support
• MSP Operations
Salary: Market Competitive (Based on Experience)