Job Description:
• Coordinate onboarding activities across customers and internal teams to ensure a smooth implementation experience.
• Build and maintain strong relationships with dental practices through proactive communication, responsiveness, and customer advocacy.
• Guide customers through onboarding milestones, helping practices remain on track for a successful implementation.
• Manage multiple onboarding projects simultaneously while maintaining a high level of organization and attention to detail.
• Deliver virtual training sessions covering Flex products and workflows.
• Educate customers on product functionality, best practices, and workflow optimization to drive successful platform adoption.
• Provide ongoing coaching and guidance to ensure customers are confident using the Flex platform.
• Tailor training and communication to meet the unique needs of each practice.
• Address customer questions, concerns, and implementation challenges in a timely and professional manner.
• Partner with Customer Support, Customer Success, Product, and other internal teams to coordinate resolutions and ensure a positive onboarding experience.
• Assist with customer support inquiries as business needs require.
• Communicate implementation risks, customer feedback, and project updates to appropriate internal stakeholders.
• Stay current on dental industry trends, Open Dental updates, and enhancements to the Flex platform.
• Identify opportunities to improve onboarding processes, training materials, and the overall customer experience.
• Share customer feedback and implementation insights with internal teams to support continuous product and process improvement.
• Perform other duties as assigned that contribute to the success of the company.
Requirements:
• Minimum of 2 years of experience in customer onboarding, implementation, customer success, training, or another customer-facing role.
• Experience working in the dental industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Strong attention to detail and problem-solving skills.
• Ability to quickly learn new technologies and adapt to changing priorities.
• Ability to work independently in a remote environment while collaborating effectively across multiple departments.
• Preferred: Experience with Open Dental.
• Preferred: Experience with Flex Dental.
• Preferred: Bilingual in English and Spanish.
• Preferred: Ability to travel occasionally as business needs require.
Benefits:
• Professional development
• Virtual training sessions
• Ongoing coaching and guidance