Client Liaison / Virtual Assistant – Email, Text & Phone Support
We are a growing Health & Wellness Company looking for a professional, warm, and highly organized Client Liaison / Virtual Assistant to join our team.
This is a client-facing role. You will communicate directly with current and prospective clients through email, text, and phone, helping answer questions, provide information, follow up when needed, and ensure each person receives a timely, thoughtful, and professional response.
Because our clients are reaching out regarding their health, wellness, and personal growth, we are looking for someone who communicates with genuine care while remaining professional, clear, and organized.
The position will begin at approximately 20 hours per week, with the opportunity to grow to 40 hours per week as you demonstrate your capabilities and take on greater responsibility.
Responsibilities
• Respond to client emails through Gmail
• Communicate with clients via text and Google Voice
• Answer and return client phone calls through Google Voice
• Respond to general questions about our programs and services
• Follow up with clients when additional information or action is needed
• Keep client communication organized and ensure messages do not fall through the cracks
• Coordinate with our internal team when a client question needs additional input
• Use AI tools to assist with drafting and refining professional email and text responses
• Learn our programs, policies, communication style, and frequently asked questions
• Maintain a warm, professional, and polished tone in all client interactions
Who We're Looking For
We are looking for someone who:
• Has previous experience in a Virtual Assistant, Client Support, Customer Service, Client Relations, or similar role
• Has excellent written and spoken English
• Communicates professionally, warmly, and naturally with clients
• Is comfortable speaking with clients by phone
• Is highly organized and dependable
• Pays close attention to details
• Can manage multiple conversations and follow-ups without losing track of them
• Has good judgment and knows when to answer a question independently versus when to ask the team
• Is comfortable learning new systems and processes
• Can work independently while staying in close communication with our team
• Is comfortable working within the health and wellness industry
Technology
You should be comfortable working with:
• Google Workspace, particularly Gmail
• Google Voice for calls and text messages
• AI tools such as ChatGPT or similar platforms
You do not need to be an AI expert. However, you should already be comfortable using AI as a work tool. We frequently use AI to help draft, refine, and proofread client communications. The right person will understand that AI is an assistant—not a replacement for good judgment, accuracy, and human communication.
Hours
20 hours per week to start
This position has the opportunity to grow to approximately 40 hours per week for someone who demonstrates reliability, strong communication skills, good judgment, and the ability to take on additional responsibility.
We are looking for someone interested in becoming a consistent and trusted member of our team rather than someone seeking a short-term project.
To Apply
Please tell us:
1. About your previous experience communicating directly with clients through email, text, and phone.
2. What types of client or customer service roles you have held.
3. How you currently use AI tools such as ChatGPT in your work.
4. Your current weekly availability.
Please begin your application with the words “Client Liaison” so we know you carefully read the posting.
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