🌟Client Liaison - Disability Benefits– Remote - Anywhere in the US 🌟
Work from anywhere while making a real impact!
Why you’ll love this role:
✅ 100% remote – work from your favorite spot
✅ Make a real impact on employees’ lives
✅ Join a team that’s passionate, supportive, and fun
The Client Liaison — Disability Benefits supports assigned clients by managing
disability benefit workflows and resolving client inquiries. This role conducts
root cause analysis, recommends solutions, and collaborates with
cross-functional teams to ensure effective and timely issue resolution. ✅
Bring your energy, expertise, and ambition. Apply now and let’s make success
happen together!
RESPONSIBILITIES
Communicates to operations team any custom workflows agreed upon during
implementation or following effective date of plan (changes).
Assigns client base to act as intermediary for operations and the client on
any escalations on any claim related to service issues.
Researches and answers questions or issues received in their assigned
client's custom inbox.
Provides adhoc training, in conjunction with Training Specialist, as needed
for any specialized customer workflows or changes.
As needed, works with Client Services and Technical Operations team on
updates, escalations or service issues related to, workflow, correspondence
or email needs for assigned clients.
Partners with Implementation Manager during implementations to ensure all
operational knowledge communicated to the Team Managers and Training
Specialist in advance of go live date of assigned clients.
Jointly responsible for business retention with assigned Clients in
conjunction with internal peers.
As needed, travels to participate as a business SME for finalist meetings,
client service issue recovery or stewardship meetings.
Performs other projects as needed.
Upholds the Crawford Code of Conduct.
QUALIFICATIONS
Bachelor's degree or an equivalent combination of education and work
experience.
Minimum of five years' experience providing long term disability
administration and functional support
Minimum of three years' experience in a key client-support role.
Experience managing or handling Disability or Leave claims operationally.
Experience working with mid to national size client's disability/leave
programs in a client-facing position.
Effective verbal and written communication skills.
Good interpersonal skills; ability to work with people at all levels of an
organization.
Good time management abilities.
Excellent attention to detail.
Strong analytical and problem solving ability.
Good organization and ability to reprioritize activities as needed.
Must complete continuing education requirements as outlined by Crawford
Educational Services.
#LI-DV1
Why Crawford?
Because a claim is more than a number - it’s a person, a child, a friend. It’s
anyone who looks to Crawford on their worst days. And by helping to restore
their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to
innovate. Our industry-leading team pioneers new solutions for the industries
and customers we serve. We’re looking for the next generation of leaders to take
this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting
the global fabric of the audience we serve. Though our reach is vast, we proudly
operate as One Crawford: united in purpose, vision and values. Learn more at
www.crawco.com [https://www.crawco.com/].
When you accept a job with Crawford, you become a part of the One Crawford
family. And as part of the One Crawford family, we offer a comprehensive Total
Rewards package to our employees to assist with their financial,
health/wellness, continuing education/training and other needs:
Competitive base pay
> - The Pay Range/Salary represents the anticipated low and high pay that may be
> offered for this position. To determine the actual offer, Crawford considers a
> wide range of factors including the candidate’s previous experience and
> education, market rates, minimum pay requirements for the applicable
> jurisdiction, business segment, supply/demand, and scheduled hours.
Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
We offer a well-rounded benefits package that encourages wellness and helps
our employees to be an educated healthcare consumer. The core benefits
offered include:
> - Medical, Dental and Vision Plans
> - Prescription Drugs
> - HSA, HRA, and FSA Accounts
> - Paid Holidays, Vacation and Sick Leave
> - 401(k) Retirement Plan
> - Tuition Assistance
> - Paid Parental Leave
> - Supplemental Health Benefits
> Other Benefits currently available at no cost include:
> - Enhanced Mental Health Support
> - Virtual Physical Therapy
> - Caregiving Services
> - Life Assistance Program
> The above information highlights some of the benefits currently available to
> eligible full-time employees.
Training programs that promote continuous learning and career progression
while enhancing job performance.
Sustainability programs that give back to the communities in which we live
and work.
A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity
Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance
from search firms for this employment opportunity. All resumes submitted by
search firms to any employee at Crawford via-email, the Internet or in any form
and/or method without a valid written Statement of Work in place for this
position from Crawford HR/Recruitment will be deemed the sole property of
Crawford. No fee will be paid in the event the candidate is hired by Crawford as
a result of the referral or through other means.