We're looking for a personable and organized Client Journey Coordinator to help clients move through the planning process with confidence. You'll be the person helping keep the details together, from the first conversation through final trip preparations.
This is a remote role for someone who enjoys working with people, staying organized, and keeping track of several details at once. You'll assist with gathering client preferences, researching options, organizing reservations, updating trip information, and following up when something needs attention.
What You'll Do
Connect with clients to understand their plans, preferences, and needs
Organize client information and keep records up to date
Research destinations, accommodations, activities, and transportation options
Assist with coordinating reservations and itinerary details
Follow up with clients regarding changes, confirmations, or missing information
Keep track of deadlines and important planning details
Use online platforms and digital tools to manage client requests
Provide friendly, timely support throughout the planning process
Help ensure clients have clear and organized information before their trip
What We're Looking For
Strong communication and organizational skills
Comfortable speaking with and assisting clients
Good attention to detail and follow-through
Able to manage multiple requests while staying organized
Comfortable learning new software and online systems
Dependable, self-motivated, and able to work independently
A positive attitude and genuine interest in helping people
What We Provide
Fully remote work environment
Flexible scheduling
Training and step-by-step guidance
Ongoing support and resources
Digital tools and established systems
Opportunity to build skills in client service, organization, and planning
Previous experience in travel is not required. Training is provided, so we welcome applicants from customer service, administrative, hospitality, scheduling, and other people-focused backgrounds.
If you enjoy working with people and are the kind of person who likes keeping the details organized from beginning to end, this could be a great fit.