ADP is hiring a Client HR Business Partner III to support clients throughout the
San Francisco/San Jose Bay Area. This is a fully remote opportunity which
requires regular travel to client sites throughout the San Francisco/San Jose
region.
In this role, you'll be a trusted advisor to our clients, using your HR
experience, ADP product expertise, and consulting skills to solve their most
critical business challenges. You carry the weight of ADP's service reputation
and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help
clients. Still, every day will be different because the questions you
receive will vary, as will the solutions you provide each client. There will be
no shortage of new questions you'll receive, which will keep things interesting,
and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable building relationships with
external clients and internal partners. You have a way with clients that builds
rapport, establishes trust, and shines with professionalism. Over the phone and
in writing, your communication style is clear and easy for our clients to
understand and take action on. As a result, your client satisfaction scores make
you proud. Pace should not scare you. We also have a healthy dose of fun. Not
only can you find a career here but friendships that last in a company that
values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
[https://adp.careers/Client_Services_Videos]
WHAT YOU'LL DO: Responsibilities
What you can expect on a typical day:
Research, Troubleshoot, and Resolve. You will serve as an HR expert to ADP's
largest clients and support ADP's most complex products/technologies. You will
solve client problems -- taking a broad perspective to identify solutions. You
will work independently to resolve issues. You will also work proactively with
clients to provide information, best practices, and training on ADP solutions.
Communicate and Exceed Client Expectations. You will use your strong
interpersonal skills, HR, and ADP product knowledge to communicate with clients
and resolve issues. You will set priorities, organize your day, multi-task,
change direction, and provide prompt follow-up. You will strive to exceed client
expectations in every interaction. You hold yourself to the highest ethical
standards and live ADP's core value of Integrity is Everything.
Provide Recommendations and Educate. You will interpret internal or external
business issues and recommend solutions/best practices to ADP leadership and
clients. You will share knowledge and best practices with less experienced
Consultants and Specialists at ADP.
TO SUCCEED IN THIS ROLE: Required Qualifications
Candidate must be in the Bay Area (CA) to support our clients as the role
requires regular travel to client sites.
At least 8-12 years of professional consulting experience or equivalent
experience as a practitioner in a systems-related organization
At least 8-12 years of experience in a customer service or human resources
environment, with proven ability to produce positive results
A college degree is great but not required. What's more important is having the
skills to do the job. If you don't have a college degree, other acceptable
experiences could include:
Experience noted above, OR
Military Experience. We recognize and appreciate the unique talents and
experiences Veterans bring to the table. We value the discipline, commitment,
and problem-solving abilities you have developed and are excited to provide
an environment where you can continue to make a meaningful impact.
Qualifications
BONUS POINTS FOR THESE: Preferred Qualifications
HR Certification or willing to pursue in the first year
Extensive knowledge with Employee Relation Investigations
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
Be yourself in a culture that values equity, inclusion, and belonging and
creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally
with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of
opportunities to progress.
Continuously learn through ongoing training, development, and mentorship
opportunities.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy
associates are happy ones.
Focus on your mental health and well-being. We're here to provide exceptional
service to our clients, and none of that happens without each of us taking
care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive
impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes
you care about.