ROLE: CLIENT GROWTH STRATEGIST, Customer Success
DIVISION: CUSTOMER SUCCESS
ENGAGEMENT: INDEPENDENT CONTRACTOR; REMOTE; HOURS NEEDED 9AM-6PM EST
COMPENSATION: $120K OTE (1ST YEAR) - $80-$90K BASE PLUS COMMISSION
ROLE OVERVIEW:
This is a strategic advisory seat; You'll own a portfolio of Imperium Acquisition clients from onboarding through every renewal, resell, and upsell conversation that follows — but the thing that actually makes you effective in this role is marketing judgment: the ability to look at a client's acquisition strategy, funnels, and marketing channels and immediately see what's working, what isn't, and why.
We're looking for someone who has sat on the marketing/growth side of an agency or consulting business — someone who has run acquisition channels, built or audited funnels, and knows what a good campaign looks like from the inside — and who now wants to bring that judgment to a portfolio of clients as their strategic advisor and accountability partner. It's a seat for someone who can read a client's trajectory, diagnose what's actually in their way (usually a marketing or acquisition problem), and build the roadmap that gets them to their outcome — while protecting the retention and revenue numbers that keep this business thriving.
RESPONSIBILITIES:
Diagnose and advise on what's actually driving (or blocking) client growth
Review client sales calls and acquisition strategies
Audit client marketing channels, funnels, and messaging — this is core to the role, not an occasional task
Build each client's customized execution roadmap for growth during onboarding, grounded in a real read of their acquisition strategy
Monitor client engagement and program progress in real time
Own the client relationship, start to finish
Manage assigned client accounts throughout their full engagement lifecycle
Conduct onboarding consultations with every new client
Run bi-weekly strategic advisory sessions as needed to keep clients moving toward their goals
Be the most responsive, most trusted voice in the client's week
Provide Slack support to clients throughout the work week
Send structured weekly accountability and progress check-ins — no client should ever wonder where they stand
Monitor community platforms (Skool, Slack, WhatsApp) and jump in on client inquiries
Keep the system of record airtight
Maintain detailed, accurate notes and records in Company systems (Asana, HubSpot. or equivalent)
Direct clients to the right program resources, training, or group coaching sessions at the right moment
Drive the outcomes that drive the business
Collaborate with internal leadership on client performance and escalation issues
Identify and act on opportunities for program renewals, resells, and upsells — especially those surfaced through your own marketing audits
Encourage clients to share testimonials, Trustpilot reviews, and case studies when they're winning
Represent the brand at all times, per the Contractor Dress Code & Professional Standards Agreement
RESULTS:
This is a results-owned seat: compensation and continued engagement are tied directly to the outcomes below.
Client management
Manage up to 125 active client accounts
Run bi-weekly client strategy sessions with every client
Build a custom client execution plan during every onboarding call, grounded in a real audit of their acquisition strategy
Provide ongoing client support and advisory guidance as needed
Support availability
Available for client communication Monday-Friday; 9AM-6PM EST
Response time consistent with Company client support expectations
Retention and revenue
Minimum 33% retention, resell, or upsell rate within the first 90 days
Client refund or cancellation rate below 3%
Minimum (5) 5-star TrustPilot reviews/month (by day 90)
Minimum (3) Client Interviews/month (by day 90)
What else gets measured
Client engagement and satisfaction levels
Program completion rates
CRM and internal documentation accuracy
Participation in required internal meetings and collaboration processes
KPIs may be adjusted upon reasonable notice as the business evolves. Falling short can mean a performance review, adjusted account allocation, compensation restructuring, account suspension, or termination — so this is a role for someone who wants to be measured, not someone who wants to hide from a number.
REQUIREMENTS:
Experience (non-negotiable)
Demonstrated, hands-on marketing/acquisition strategy experience — gained running marketing for an agency, consulting agency owners on growth, or leading acquisition for a coaching/consulting business. You need to be fluent in acquisition channels, campaign strategy, funnels, and messaging, with the judgment to look at a client's marketing and immediately spot what's broken and why.
2+ years in a client-facing advisory, consulting, or account-management capacity (CSM title not required — agency consulting, fractional marketing/growth advisory, or account management all qualify)
Strongly preferred
Prior experience specifically as a Customer Success Manager or in a renewal/retention-owned seat
Proven track record of retention, renewal, resell, or upsell performance
Comfortable managing a high-volume book of accounts (100+)
Experience working in CRM/CS systems such as Asana, HubSpot, or equivalent
Availability and commitment
Monday-Friday availability for client communication
Attend the All-Company Monthly Huddle
Attend the Daily CSM Huddle (Monday-Friday)
Submit end-of-day reports
Participate in weekly 1:1 reviews
Attend required group coaching calls and internal coordination meetings when applicable
Follow the established escalation chain before elevating client issues
Why This Role
This is a seat for someone with real marketing instincts who's tired of being the person who builds campaigns for someone else's agency — and wants to be the strategic voice a whole portfolio of agency owners and consultants relies on instead. You get real ownership of a meaningful book of business, direct influence over renewal and expansion revenue, and a compensation structure (first year OTE: $120K, $80K-$90K base plus commission) that pays you for the diagnostic judgment you bring — not just for keeping accounts from churning. If you want a portfolio you can build a reputation on, this is it.