About Us
Sunshine Ecommerce LLC is a fast-growing eCommerce SaaS ecosystem helping entrepreneurs launch and scale online businesses across the United States.
We work closely with our clients long-term, helping them grow sustainable online businesses through hands-on support, strategic guidance, operational assistance, and ongoing business development.
We are expanding our Irvine team and looking for sharp, motivated, client-oriented professionals who thrive in a fast-paced and growth-focused environment.
About The Role
This role focuses on client retention, relationship management, and long-term customer lifetime value (LTV).
You will work directly with existing clients through:
Zoom meetings
phone calls
Intercom messaging
SMS/text communication
email follow-ups
Your goal is to build strong client relationships, improve engagement, support account growth, and help clients stay active and successful long-term.
This is a relationship-driven role that combines:
customer success,
SaaS account management,
retention,
business consulting,
and account growth.
This is NOT a cold-calling or high-pressure sales role.
Responsibilities
Manage and grow relationships with existing clients
Conduct onboarding and strategy Zoom calls
Help clients navigate and scale their businesses
Increase long-term client engagement and retention
Support account expansion and re-investment
Monitor account health and performance
Communicate consistently through Zoom, phone, Intercom, text, and email
Maintain accurate CRM and client communication records
Collaborate with internal teams to improve client experience
Skills & Qualifications
Exceptional verbal and written communication skills
Strong relationship-building and interpersonal abilities
Fast learner with strong adaptability
Positive, professional, and solution-oriented mindset
Strong consistency and follow-up skills
Ability to deliver a premium, white-glove customer experience
Comfortable communicating through Zoom, phone, text, and messaging platforms
Strong emotional intelligence and people skills
Highly organized and self-motivated
Ability to multitask in a fast-paced environment
Preferred Experience
Experience in any of the following is highly preferred:
eCommerce
SaaS platforms
Customer Success
Client Relations
Account Management
Retention
Sales or Consulting
Digital Marketing
Online business operations
Experience with platforms such as Intercom, CRM systems, or Zoom is a strong plus.
Compensation & Benefits
$60,000 annual base salary
Additional $40,000–$50,000 annual commission and performance bonuses based on targets and portfolio performance
Paid Time Off (PTO)
Paid Holidays
Dental Insurance
Vision Insurance
Paid training and onboarding
Career growth opportunities
Hybrid work flexibility after successful completion of training
Work Schedule
Full-time
Monday–Friday
In-office during onboarding and training period
Hybrid schedule available after training: 1-2 work-from-home days per week
Culture Fit
We are looking for motivated, sharp, client-focused professionals who enjoy communication, relationship-building, business growth, and delivering an exceptional client experience in a modern SaaS environment.
Pay: $60,000.00 - $110,000.00 per year
Benefits
Dental insurance
Paid time off
Paid training
Vision insurance
Work from home
Work Location: In person