Overview
Our client is looking for a Client Fulfillment & Support Representative (GoHighLevel) to own technical setups, launch Facebook ad campaigns using pre-built templates, and support clients via text, phone, and Zoom. Serving as the backbone of client success, you will deliver responsive customer care and manage smooth client onboarding for a fast-growing US-based company in the life insurance marketing sector. This full-time remote role is ideal for a tech-savvy problem-solver who values initiative, reliability, and long-term growth opportunities.
Schedule:
- Monday - Friday, 10:00 AM - 6:00 PM EST, with a 1-hour unpaid break (40 work hours per week)
Responsibilities:
- Set up Facebook ad campaigns using provided copy, creative assets, and targeting instructions
- Build and configure GoHighLevel CRM workflows and automations by following step-by-step documentation
- Respond to client inquiries via text, phone, and email with professionalism and clarity
- Schedule and conduct Zoom calls with clients to walk through platform features or make minor adjustments
- Copy and paste pre-written content, automations, and templates into client accounts
- Troubleshoot basic technical issues and escalate complex problems as needed
- Provide ongoing customer support to clients enrolled in DIY and done-for-you programs
- Maintain organized records of client setups and communications
Requirements:
- Strong computer literacy and comfort learning new platforms quickly
- Reliable high-speed internet connection and functional computer hardware
- Excellent written and verbal communication skills for client interaction
- Ability to work independently and follow detailed instructions accurately
- Willingness to learn Facebook Ads Manager and GoHighLevel CRM (training provided)
- Comfortable conducting Zoom calls and providing real-time support
- Availability to work full-time hours in alignment with the Eastern Time Zone
Nice to have:
- Bonus if you have prior experience with Facebook Ads or paid social campaigns
- It helps if you're familiar with GoHighLevel or similar CRM platforms
- Bonus if you have previous customer support or virtual assistant experience
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note:
- Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording.
- Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
- One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch!
- We also encourage you to keep exploring our job board and apply directly to any position that excites you.
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