The Client Experience Specialist is an independent contractor role responsible for answering phone calls to the main line and managing Client emails for an assigned portfolio.
This is a fully remote position is only open to Philippines-based contractors with competitive pay at $6.50 USD/hour. Standard hours are Monday–Friday, 8:00 AM–5:00 PM PT.
Key Responsibilities:
- At the start of business and throughout the day, review the assigned inboxes and flag emails to reflect who would handle them – the Client Experience Specialist or the Community Association Manager,
- Monitor the Client email inboxes throughout the day, replying to all general messages within 24 business hours,
- Document communication history in Caliber,
- Answer the main phone line, responding to all general inquiries, and escalating others as appropriate,
- Attend regular meetings with Community Association Managers to understand Client needs, and
- Handle special projects as requested.
Qualifications:
- Excellent verbal and written communication skills,
- Excellent customer service skills,
- Excellent organizational skills and attention to detail,
- Excellent time management skills with a proven ability to work independently and seek out resources and information,
- Familiarity with the structure of community associations, governing documents, and applicable law, and
- Proficient with Microsoft Office Suite.
Hardware & Internet Requirements:
- PC required
- 16GB RAM or higher
- Intel® Core i3, AMD Ryzen 3 or higher processor
- 256GB Solid State Drive (SSD) storage or larger
- Microsoft® Windows 11 Home Operating System
- Reliable 10 Mbps+ internet with backup connection and power
- Noise-canceling headset and high-quality webcam
Contractors:
- Are not eligible for employee benefits such as paid time off (PTO), health insurance, or retirement plans,
- Bill and are compensated only for hours worked, with no eligibility for overtime pay. The hourly rate remains consistent regardless of the number of hours worked, and
- Do not receive pay during company closures (e.g., holidays) unless they perform pre-approved work during those periods. We observe 14 holidays annually.
To reflect these differences, we are offering a higher hourly rate than that of a regular employee. This is intended to help offset costs such as health insurance and retirement and provide flexibility for unpaid time off.
Salary: $6.50 hourlyOriginally posted on