Overview
Life at Medxcel: Where purpose meets opportunity
Medxcel is here to lead the transformation of healthcare facilities management by incorporating a new approach to providing services. Created by healthcare, for healthcare, we have a dedicated focus on our people and customers, as well as providing tools, processes, support resources, data analytics and insource strategies that drive results.
Your future role at a glance
Location: Remote
Facility: Home Office
Department: Facilities
Schedule: Day shift | Full-time
Shift- Sun, Wed, Thur, Fri 8:30am-7pm EST
Benefits that help you thrive
Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
Time to recharge: pro-rated paid time off (PTO) and holidays
Career growth: Tuition reimbursement, ongoing professional development and online learning
Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
Family support: parental leave, adoption assistance and family benefits
Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.
Responsibilities
How you’ll make an impact in this role
Manage high volumes of incoming calls, emails, and voicemails professionally, using active listening and critical thinking to analyze caller needs and resolve issues.
Accurately categorize and prioritize requests within a case management system for scheduling, while swiftly escalating emergencies to key leadership stakeholders.
Use logic, reasoning, and available resources to provide accurate information, perform necessary follow-up, and adapt quickly to shifting processes and training updates.
Assist with data entry, analysis, and peer shadowing, while performing specialized tasks on behalf of other support departments as requested.
Require exceptional communication, judgment, and composure under pressure to diffuse tense situations while simultaneously navigating multiple computer applications in a fast-paced environment.
Qualifications
What minimum requirements you’ll need
Education
High school diploma or equivalent
Experience:
Ability to type 40 words per minute
Experience with Microsoft Office