Client Engagement Customer Support
Job Number: 26-01848
Unlock your next career opportunity with a global leader shaping the future of business and technology. ECLARO is looking for a Client Engagement Customer Support to support our client in Irving, TX.
ECLARO’s client is a global research and advisory leader that helps organizations unlock growth, solve complex challenges, and make confident decisions through trusted expertise and insights. Ready to take the next step in your career? Apply today and be part of a team making an impact worldwide.
Position Overview:
Client Engagement Services (CES) Specialists provide world-class service by engaging directly with clients or internal stakeholders across Client to coordinate requests with Client Business & Technology Insights Analysts.
Successful Specialists demonstrate a passion for client service, strong problem-solving skills in complex scenarios, and a willingness to learn with a high degree of ambition and drive.
In the role of CES Specialist, you will act as a connector between internal and external Clients and the Client Analyst community to problem solve around our clients most pressing technology and business-related questions and problems.
Applicants must be authorized to work in the United States on a full-time basis without the need for current or future visa sponsorship.
Responsibilities:
Interprets client needs and identifies the most relevant Client Analyst to fulfill the request
Provides research and resources to business leaders to help improve their businesses
Partners with internal stakeholders on client needs
Reads industry research and develops understanding of complex topics
Provides executive level customer service
Builds strong working relationships with the Client Business & Technology Insights Analyst community and receives unlimited access to all Client research content
Qualifications:
Bachelor's degree and/or equivalent customer service experience
Experience in proactive problem solving with complex scenarios
Strong time management and organizational skills
Analytical mindset
Strong business acumen
Great written and verbal (live) communication skills, able to adjust style based on audience
Technologically savvy: able to quickly learn new systems and tools
Works well in team environment
Growth mindset with self-starter attitude
Strong interest in business and technology along with a willingness to learn
If hired, you will enjoy the following ECLARO Benefits:
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
Mark Samson
Msamson@eclaro.com
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.