At MES, we know that great service starts with great people.
As a Client Coordinator, you'll help connect clients with the information and support they need while keeping critical processes moving behind the scenes.
This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team, build meaningful relationships, and develop valuable administrative and customer service skills in a healthcare-focused environment. The schedule for this role is Monday through Friday, 12:00pm-8:30pm EST.
If you're organized, detail-oriented, and passionate about helping others, we'd love to meet you.
Responsibilities may include:
- Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
- Maintain daily contact with the QA department regarding workflow and pending report status.
- Contact providers for assignment and update database.
- File and archive open and closed cases.
- Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
- Direct calls to other departments as needed.
- Perform various clerical duties such as typing, filing, emailing, and proofreading.
- Assist in resolution of customer complaints and quality assurance issue.
- Notify management of any report issues or concerns.
- Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Minimum one year customer-service experience; or equivalent combination of education and experience preferred.
- Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
- Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
- Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
- Ability to follow instructions and respond to managements’ directions accurately.
- Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
- Must demonstrate exceptional communication skills.
- Must be able to work independently, prioritize work activities and use time efficiently.
- Must be able to maintain confidentiality.
- Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.
MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.
MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
High school diploma or equivalent and one year of customer-service experience preferred. Requires computer, Microsoft Office, communication, organization, confidentiality, and HIPAA compliance skills.
Key Responsibilities
- handling inquiries
- updating databases
- filing cases
Skills & Tools
Microsoft Word, Microsoft Outlook, Microsoft Excel, Internet, fax, copier, scanner, telephone
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Norwood, Massachusetts, United States
- Salary: USD 35,360 – 35,360 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About MES Solutions
A national provider of independent medical examination and peer review services for insurance, corporate, legal, and government sectors. — Industry: Healthcare