Company Description HB Travels is a travel company dedicated to creating exciting, stress-free, and unforgettable experiences for individuals, families, couples, groups, and businesses. The team designs personalized travel solutions that include cruises, all-inclusive resorts, guided tours, destination weddings, family vacations, and custom itineraries. HB Travels focuses on delivering exceptional service, expert guidance, and tailored travel plans that fit each client’s unique needs and budget. Clients receive dedicated support before, during, and after their trips to ensure seamless travel from start to finish. The company is committed to turning travel dreams into reality through attentive, client-centered care.
Role Description The Client Care Coordinator – Remote is a full-time role responsible for supporting clients throughout their travel journey. This position manages inbound and outbound communication via phone, email, and messaging platforms to answer questions, provide updates, and resolve issues promptly. The coordinator helps clients understand travel options, confirms details, and coordinates changes to bookings in collaboration with travel advisors. Daily tasks include documenting interactions in client records, monitoring itineraries for accuracy, and proactively reaching out to ensure satisfaction before, during, and after travel. The role also involves working with internal teams and vendors to address service concerns, following up on feedback, and contributing to a positive, efficient client experience in a remote work environment.
Qualifications
• Strong interpersonal skills and a client-focused mindset to build trust and long-term relationships.
• Excellent communication abilities, including clear written and verbal communication across multiple channels.
• Professional phone etiquette and comfort handling high volumes of calls and messages.
• Experience in customer service and a commitment to high customer satisfaction standards.
• Ability to work independently in a remote setting, manage time effectively, and prioritize multiple tasks.
• Attention to detail and accuracy when handling travel information, booking modifications, and client records.
• Basic proficiency with CRM or customer support tools, email platforms, and online communication software.
• Previous experience in travel, hospitality, or service-oriented industries is an advantage.
• High school diploma or equivalent required; additional education or certifications in travel or customer service are beneficial.