We are a growing BPO company looking for a Business Development Coordinator to support our sales and client acquisition efforts. This role focuses on lead generation, proposal support, and maintaining strong client relationships, particularly within outsourcing and service-based industries.
Key Responsibilities
- Research and identify potential clients for BPO services (e.g., customer support, back office, etc.)
- Generate and qualify leads through online research, outreach, and databases
- Assist in preparing proposals, service presentations, and client pitches
- Maintain and update CRM systems to track leads, opportunities, and client interactions
- Coordinate with sales and operations teams to align client requirements with service offerings
- Support client communication and follow-ups to maintain strong relationships
- Help organize client meetings, virtual presentations, and industry events
Requirements
- Bachelor's degree in Business, Marketing, or a related field
- At least 1–3 years of experience in business development, sales, or BPO industry preferred
- Strong communication and interpersonal skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Experience with CRM tools (Salesforce, HubSpot, or similar) is a plus
- Detail-oriented with good organizational and multitasking skills
Key Performance Indicators (KPIs)
- Number of qualified leads generated
- Conversion of leads to meetings or opportunities
- Timely submission of proposals and client requirements
- Accuracy and consistency of CRM data
- Client engagement and follow-up activity
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