We are seeking motivated and detail-oriented individuals to join our team as Client Account Managers – Experiences. This fully remote position involves supporting clients with planning and booking travel experiences, while working closely with a professional team and reporting to a team lead.
Key Responsibilities
• Plan, research, and coordinate tailored travel itineraries for clients.
• Assess client preferences, requirements, and budgets to recommend the most suitable options.
• Book travel services including flights, hotels, transport, cruises, and tours.
• Provide professional client support before, during, and after travel.
• Address and resolve client queries or issues in a timely and professional manner.
• Take part in ongoing training, professional development, and supplier webinars to remain current in the industry.
• Collaborate with colleagues and partners to ensure a high standard of service delivery.
Qualifications
• Strong communication skills, both written and verbal.
• Reliable internet connection and access to a computer or smartphone.
• Background in hospitality, customer service, or sales is advantageous but not required.
• Personal travel experience is valued but not essential.
What We Offer
• Comprehensive training and continuous professional development
• Remote working with flexible part-time or full-time schedules
• Opportunities for career progression within the travel industry
• Access to exclusive industry benefits and travel perks
Remote
Skills:
Budgeting, Communication Skills, Customer Support/Service, Customer/Client Research, Detail Oriented, Presentation/Verbal Skills, Resolve Customer Issues, Sales, Sales Management, Service Delivery, Smartphones, Team Lead/Manager, Team Player, Time Management, Travel Industry, Travel Planning, Webinar, Writing Skills
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Pacific Journey Consulting