Claims Transformation & Process Improvement Lead
Permanent | 100% Remote – USA A leading insurer is looking for a Claims Transformation & Process Improvement Lead to support operational improvement across its Claims function.
This role combines claims operations, technology adoption, training and process improvement, helping teams adopt new systems, improve workflows and embed more effective ways of working.
The position is approximately 50% Claims operational support and 50% transformation, training and operational enablement.
Key Responsibilities
Claims Transformation & Process Improvement
Support the rollout and adoption of new claims technology and tools
Improve claims processes, workflows and ways of working
Support operational improvement initiatives across the Claims function
Help embed technology and process changes
Work closely with Claims, Quality Assurance and Compliance stakeholders
Training & Operational Enablement
Deliver training on claims systems, technology and processes
Support new employee onboarding
Develop training materials, process guides and learning content
Maintain accurate operational and training documentation
Support training reporting and content management
You’ll ideally have experience across:
Commercial Insurance Claims operations
Claims systems and workflows
Process improvement or transformation
Technology and systems adoption
Training and operational enablement
Working across Claims, Compliance and Quality Assurance