Claims Specialist
Location: Remote
Employment Type: Full-Time
About the Role
We are seeking a detail-oriented and customer-focused Claims Specialist to join our growing team. In this role, you will manage and process a variety of claims related to household goods cargo, commercial/logistics cargo, property damage, delays, and warehouse-related claims.
The ideal candidate thrives in a fast-paced environment, communicates professionally, and can independently manage multiple claims while delivering exceptional customer service. If you have moving industry experience, a growth mindset, and enjoy problem-solving, we’d love to hear from you.
Key Responsibilities
- Handle incoming claims and guide customers through the claims filing process
- Investigate, evaluate, process, and settle claims efficiently and accurately
- Communicate with customers, drivers, crew members, agencies, and internal teams regarding claims updates and resolutions
- Review bills of lading, inventory sheets, warehouse receipts, claim forms, and supporting documentation
- Determine liability, coverage, and settlement amounts based on company procedures and regulatory requirements
- Manage claims within Supermove and other online claims systems
- Coordinate inspections, repairs, and missing item investigations
- Draft release agreements and process settlement payouts
- Track and report claims activity, trends, and loss statistics
- Collaborate with Payroll and Accounting teams on chargebacks, credits, and settlement schedules
- Maintain compliance with DOT, FMCSA, military business rules, and company policies
- Assist in developing SOPs and improving claims processes
Qualifications
- Previous claims handling experience required
- Moving industry experience strongly preferred
- Strong customer service and communication skills
- Excellent organizational and multitasking abilities
- High attention to detail and ability to process large amounts of information accurately
- Proficiency in Microsoft Word and Excel
- Ability to work independently with minimal supervision
- Strong problem-solving and critical-thinking skills
- Positive attitude and ability to adapt in a fast-changing environment
What We’re Looking For
- A proactive team player who embraces change and continuous improvement
- Someone who can prioritize tasks effectively and meet deadlines
- A professional communicator who can confidently negotiate and resolve claims
- A dependable individual willing to support the team wherever needed
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