🛡️ Resolve Claims. Lead People. Deliver Better Outcomes.
Claims Manager – Commercial Auto Liability
TCI Transportation
💰 Annual Salary: $125,000–$150,000
💻 Fully Remote for the Right Candidate | Full-Time, Exempt
Reports to: Sr. Director of Safety & Claims
The right conversation at the right time can change the outcome of a claim. We’re looking for a leader who knows how to have that conversation—and how to build a team that does the same. TCI Transportation is seeking a hands-on Claims Manager to lead our day-to-day claims function, develop our in-house adjusters, oversee our third-party administrator, and personally negotiate the claims that require experienced judgment. This is a working manager’s role. You’ll set expectations, strengthen processes, and hold partners accountable while staying directly involved in complex claims. The goal is clear: resolve claims early, fairly, and effectively before litigation becomes necessary, without compromising compliance or sound judgment.
🎯 What You’ll Be Doing
- 🤝 Lead Our Third-Party Administrator Relationship
- Set expectations, review files and reserves, monitor performance, and identify claims that need direct in-house attention.
- 👥 Coach and Develop Our Claims Team
- Strengthen adjusters’ investigation, communication, and negotiation skills across property damage, bodily injury, and subrogation/recovery claims.
- 📞 Personally Negotiate Challenging Claims
- Take ownership of high-exposure and difficult bodily injury claims, working directly with unrepresented claimants and plaintiff counsel to pursue fair, practical resolutions.
- 🔎 Lead Thorough Investigations
- Oversee accident investigations, evidence preservation, and witness interviews. Evaluate liability and damages—including catastrophic injury and fatality losses—and establish accurate reserves early.
- 📋 Build a Stronger Claims Process
- Develop and refine standards for first contact, investigation, reserving, settlement authority, negotiation, and litigation avoidance.
- ⚖️ Manage Litigation and Outside Partners
- Ensure defense counsel receives a complete file and clear resolution strategy. Manage counsel, independent adjusters, and experts, including budgets, billing, and performance. Attend mediations, settlement conferences, and trials as needed, and serve as a corporate representative when required.
- 🛡️ Partner with Safety and Legal
- Coordinate accident response, coverage questions, tenders, and contractual indemnity while maintaining compliance with applicable claims-handling rules, reporting obligations, and internal authority protocols.
- 📊 Turn Claims Data Into Action
- Track claim cycle time, litigation rates, average bodily injury severity, and administrator performance—and use those findings to improve results.
✅ What You Bring
- 7+ years of commercial auto liability claims experience, with substantial third-party bodily injury experience, including catastrophic and fatality losses.
- A trucking or transportation background, with an understanding of fleet operations and FMCSA regulations.
- A proven record of resolving bodily injury claims before a lawsuit through direct negotiation.
- Experience managing adjusters, a claims team, or a third-party administrator—or a track record demonstrating readiness to take that step.
- Litigation management experience, including counsel strategy, budgets, and settlement.
- Strong knowledge of state claims-handling regulations, fair claims practices, and multi-state compliance.
- An active adjuster license, or the ability to obtain required licenses within 60 days, and a commitment to maintaining licensing and continuing education requirements.
- Travel: Occasional travel to our Commerce, California headquarters and to mediations and site visits as claims require.
⭐ The Approach That Sets You Apart
- You’re comfortable negotiating difficult claims without making the conversation adversarial.
- You communicate directly, read files critically, and recognize when a claim needs intervention.
- You bring urgency without creating chaos.
- You can coach an adjuster, challenge a vendor’s recommendation, and personally move a difficult claim toward resolution.
- Most importantly, you know that effective claims leadership requires both strong outcomes and fair, compliant handling.
Additional Experience We Value
- Workers’ compensation claims handling or oversight.
- Self-insured, captive, or large-deductible programs within transportation.
- Claims management or risk management information systems and claims reporting.
- A bachelor’s degree is preferred, but not required. Relevant expertise and demonstrated capability matter.
💼 Why Join TCI?
- This is an opportunity to help shape a claims department being rebuilt with a lean team and a clear mandate.
- You’ll influence how the team investigates, communicates, negotiates, and measures success—not simply maintain an existing process.
💰 $125,000–$150,000 Annual Salary
🏥 Medical, Dental & Vision Insurance
💼 401(k) with Company Match
🏖️ Paid Time Off
🚛 About TCI Transportation
- TCI Transportation is a family-owned dedicated fleet, leasing, logistics, and maintenance company with operations across the country. We operate a large commercial fleet and believe the best claim outcome is often the one reached early, directly, and without a lawsuit. Our Claims team plays an essential role in making that happen.
Ready to bring your claims expertise and leadership to TCI? Apply today. #INDAAHP