Job Description:
• Support the Property Claims operation by handling high-complexity claims reported on Homeowner policies written by the Interinsurance Exchange
• Interpret First Notice of Loss reports
• Conduct loss investigations, evaluate coverage and damages, develop negotiation strategies, and resolve claims
• Identify and obtain statements from insureds, claimants, and witnesses
• Conduct phone investigations to determine coverage and damages and distinguish allegations from facts
• Determine policy obligations by assessing liability and damage components
• Maintain proper activities and service levels
• Communicate with members, insureds, claimants, vendors, and internal and external departments
• Explain policy coverages, benefits, and claims processes verbally and/or in writing
• Recognize and address complex coverage and subrogation issues
• Evaluate, assess, and negotiate first-party claim settlements within settlement authority across multiple markets
• Assess personal property, property damage, coverage, loss of use, arbitration responses, damage evaluations, and claims technology/tools
• Discern and address issues that may be questioned in an audit
• Mentor and assist with training less experienced personnel and provide coaching in files
• Attend and participate in legal proceedings
• Direct and interact with in-house and outside counsel on litigated files
• Provide sworn expert testimony in courtroom or deposition settings
• Prepare comprehensive formal reports on high-profile claims for senior management
• Respond quickly to customer needs and problems
Requirements:
• 7-9 years prior claims handling experience (Required)
• Bachelor's equivalent combination of education and experience (Preferred)
• 7-9 years property claims administration experience (Preferred)
• Working knowledge of claims administration best practices and procedures
• Advanced knowledge of insurance, coverage investigation, scope and damage assessment, negligence and subrogation principles
• Advanced knowledge of Microsoft Office suite, general computer software and claims software
• Comprehensive understanding of building and vehicle repair procedures and third-party liability issues
• Advanced leadership skills among peers
• Advanced organization and planning recognition skills
• Advanced oral and written communication skills
• Advanced interpersonal skills
• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance issued by State (Required)
• Chartered Property Casualty Underwriter certification (Preferred)
• Associate in Claims certification (Preferred)
• An insurance/claims adjuster license may be required for claims administration in specific states
Benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match
• Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
• Incentive program based upon the achievement of organization, team and personal performance
• Occasional travel to off-site business meetings or conferences