Please note that this is a contract role to provide services to Sun Life Financial (“Sun Life”) as an employee of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Sun Life.
Sun Life recognizes the unique talent which contingent workers bring to its organization. As an employee of AGS, you will have access to opportunities to provide services to Sun Life and contribute to Sun Life’s Purpose of helping Clients achieve lifetime financial security and live healthier lives. Sun Life’s values shape how we work: caring, authentic, bold, inspiring, and impactful.
As a contingent worker at Sun Life, you’ll work alongside passionate colleagues and empowering leaders who will support your growth and celebrate your contributions. Bring your unique expertise to an innovative, flexible, and collaborative organization, where you’ll drive meaningful change.
Job Summary
We are looking for a motivated and detail-oriented professional to join our dynamic Short Term Disability claims team. In this role, you will be responsible for managing routine disability claims, making benefit determinations, and delivering superior service to clients and claimants. Working both autonomously and collaboratively, you will play a vital role in ensuring that claims are adjudicated in a timely, accurate, and fair manner — making a meaningful difference in the lives of individuals and families during some of their most challenging moments.
Responsibilities
Review and make final determinations on benefit approvals or denials for routine short term disability claims
Approve payment of claims within established limits utilizing Advance Pay and Close guidelines where appropriate
Review duration guidelines and recommendations from Clinical and Vocational resources to determine proper claim disposition
Document and act on Strategy Assessments to ensure timely, accurate, and efficient adjudication
Interpret contracts and ensure consistent, fair claims practices in adherence with applicable laws, regulations, and procedures
Obtain backup documentation to substantiate disability claims and communicate with employers, claimants, physicians, attorneys, and other resources
Provide support to other Claims staff and assist with special projects or assignments as business needs arise
Maintain regular, reliable, and predictable attendance on a full-time basis
Skills
Strong mathematical skills for calculations and claim payments
Sound judgment and decision-making skills to adjudicate claims in accordance with policy provisions
Proven ability to comprehend and interpret legal and medical terminology
Excellent organizational skills with the ability to effectively multi-task
Strong written and verbal communication skills for interaction with internal and external contacts
Client service focus with a solution-oriented mindset
Effective analytical and problem-solving skills
Ability to thrive in a fast-paced and demanding environment
Skilled at working autonomously while also contributing effectively within a team
Strong interpersonal skills with demonstrated ability to handle highly confidential information
High level of accuracy and attention to detail with the ability to meet deadlines
Proficiency in MS Office applications including Outlook, Word, and Excel
Ability to learn and adapt to various computer applications
Experience
1+ years of customer service or financial services experience required
Claims management experience is a strong asset
Qualifications
Associate or Bachelor's degree is preferred
This is a remarkable opportunity to join a collaborative and high-performing team where your contributions directly impact the well-being of clients and claimants around the world. With the flexibility of a remote work environment, access to knowledgeable colleagues, and a culture that champions growth and empowerment, you will have every resource you need to build a rewarding career and truly make life brighter for those who depend on us.
Additional Details:
Location: 1 Sun Life Park Wellesley Hills Massachusetts 02481-5615
Work Arrangement: Remote – open to anyone in U.S. as long as they can work EST hours.
Duration: 6 months
Pay Range*: $25 - $28 Per Hour
Weekly Schedule: 40 hours
Job Status: Non-Exempt
Application Deadline: 10/14/2026
This role is eligible for the following benefits:
Medical, dental & vision
Hospital plans
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
Company paid short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Employee Assistance Program
Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave
Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Existing Vacancy: This posting is for an available position.
AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you require a reasonable accommodation related to the application or interview process due to a disability, please email
accommodation@allegisglobalsolutions.com
. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.
In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.
Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.