Job Description:
• Provide prompt, courteous, high-quality customer service to policyholders and claimants
• Respond to customer inquiries, initiate investigations, and resolve customer claims
• Gather information to initiate claims and explain policy, coverage, and appropriate action
• Manage claim inventory and establish and adjust initial reserves for potential exposures
• Coordinate repair of damaged vehicles and assist with rental reimbursement
• Identify subrogation, salvage, recovery, and total-loss opportunities
• Ensure compliance with state regulations, policy provisions, and standard operating procedures
• Communicate with involved parties and negotiate settlements with claimants, insureds, and attorneys within payment authority
• Provide input on claims guidelines, best practices, and process improvements
• Oversee outside investigative service providers and collaborate with clients, client counsel, and investigative services
• Engage in learning opportunities related to personal lines claims, court decisions, guidelines, and policy changes
Requirements:
• Bachelor's degree; lack of one should not stop applicants who possess the other qualifications
• Minimum of 5 years of experience in commercial cargo claims, ideally tractor trailer
• Experience dealing with Third-Party PD/Total Loss
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Commercial claims experience
• Ability to analyze and evaluate claims data and make sound decisions according to established guidelines, policies, and procedures
• Motivation for problem solving and questioning the status quo
• Desire to engage in learning opportunities and continuous professional development
Benefits:
• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment
• Remote-first environment
• Continuous professional development and learning opportunities