About the position
This position is responsible for handling Property and Casualty Auto Insurance claims. Candidates should have at least 2 years of experience handling auto insurance claims.
Responsibilities
• Investigate validity of claims, evaluate policy coverages, and determine if any special investigation unit referrals are warranted.
• Set expectations, develop a plan of action, and perform all tasks according to company set guidelines.
• Make prompt contact with policyholders and other appropriate parties involved in the loss to obtain the necessary documentation, conduct recorded statements, etc.
• Establish initial reserves based on gathered information and adjust as appropriate through completion of assigned claim.
• Negotiate timely and appropriate settlements with claimants, attorneys, or other parties.
• Issue proper and accurate payments as needed.
• Identify questionable risks, red flags, fraud indicators and alert the special investigation unit when applicable.
• Establish and maintain an organized diary system to ensure all claims are properly and adequately handled in a timely manner.
• Adhere to all state/local regulations including the NJ/PA/Michigan Unfair Claims Practices and Guidelines.
• Other responsibilities or duties as assigned.
Requirements
• A minimum of 2 years Auto Claims handling experience
• Ability to communicate clearly, professionally, and provide superior customer service over the phone and through written correspondence.
• Strong organizational and time management skills.
• Excellent analytical, investigative, and settlement skills.
• Proficient with Microsoft Office and various other computer skills with the ability to learn and utilize new computer systems and other technologies.
• Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
• Comprehensive health benefits including medical, dental and vision coverage
• Generous paid time off (PTO days, sick days, and holidays)
• Flexible spending options with FSA & HSA plans
• Life and AD&D insurance
• 401(k) with company match
• Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
• 24/7 Employee Assistance Program (EAP) for employees and their families
• Health & wellness perks including gym discounts, wellness reimbursements, and reward programs
• Fun, engaging in-office events that support our culture