Job Title
Child Support Call Center Agent
Location:
Remote, US
Pay Rate:
$16.50 [None-Bilingual] $17.00 [Bilingual English & Spanish]
Employment Type:
Full-Time
Shift Information:
7 weeks training 8:30 am- 5 :00 pm EST Monday- Friday, After training 10:30 am-7
pm EST Monday-Friday
Job Summary:
The Customer Care Associate will handle inquiries for the New Jersey Department
of Human Services Office of Child support and the services it provides via
inbound calls. While speaking with the Customer on the phone, CSRs will address
and research customer inquiries and provide appropriate and accurate
information.
Key Responsibilities:
Inbound Call Center – The Agent is responsible for responding to telephone
inquiries and concerns using approved procedures and guidelines while
ensuring the quality and integrity of the call.
Answers questions on various issues such as child support payments history
and account histories.
Resets Personal identification of callers unable to self-serve in the
Interactive Voice Response system.
Gathers information, research/resolves inquiries, and appropriately documents
customer calls.
Ability to read and interpret documents on file.
Understand and retain a large amount of information.
Associates should have the skills to answer and respond professionally to
escalate calls, should they arise.
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources
available to them.
Required Qualifications:
Requirements
High School diploma or GED
Background and drug screening required
2 years of high-volume call center or Customer Service experience.
Computer system experience with data entry, database documentation
knowledge.
Typing WPM 30
Two screens/monitors are required
Having your own equipment (PC) Mac is not compatible.
While we will provide technical requirements and equipment later, it's essential
for you to have your own equipment ready. This preparation ensures you’re fully
equipped to participate effectively.
To approve you working from home, you must send the interviewer two
screenshots.
Internet speed- Your internet speed must be at least 400 Mbps.
Device Specifications of your laptop. Two screens/monitors are
required
Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher. Laptop or
Desktop, 14” screen or higher required (External 20” or higher recommended)
Running Windows 10 OS 64 bit
Memory (RAM) requirements of the computer should be at a minimum of 8 GB,
recommended 16 GB.
Ethernet cable, 50 feet or longer
What We Offer:
Competitive hourly pay
Benefits from day one (medical, dental, vision) for eligible roles
Paid time off and holidays
Paid training
Career growth and advancement opportunities
Supportive and inclusive work environment
Apply now and make an impact from day one
We are currently NOT hiring in the following geographies, including but not
limited to:
States: AK, CA, HI, MA, IL, MT, NY, & Puerto Rico
Metro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR – Portland,
MD – Montgomery County, WA – Seatle, Washington, DC
Pay Transparency:
Pay Transparency Laws in some locations require disclosure of compensation
and/or benefits-related information. For this position, actual salaries will
vary and may be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition to base pay,
this position, based on business need, may be eligible for a bonus or incentive.
In addition, Conduent provides a variety of benefits to employees including
health insurance coverage, voluntary dental and vision programs, life and
disability insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated salary range for this role
is $16.50 - $17.00.
#Remote44
Through our dedicated associates, Conduent delivers mission-critical services
and solutions on behalf of Fortune 100 companies and over 500 governments -
creating exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a difference
and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, creed, religion, ancestry, national
origin, age, gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical condition, use of a
guide dog or service animal, military/veteran status, citizenship status, basis
of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation
to apply for or compete for employment with Conduent may request such
accommodation(s) by submitting their request through this form that must be
downloaded: click here to access or download the form
[https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf].
Complete the form and then email it as an attachment to FTADAAA@conduent.com
[FTADAAA@conduent.com]. You may also click here to access Conduent's ADAAA
Accommodation Policy
[http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf].