Role Description The Chief Quality Officer at Flamencos Condominio is a full-time, remote role responsible for leading the overall quality strategy and ensuring that services and operations meet established standards. This role oversees quality management programs, defines performance metrics, and monitors compliance with internal policies and external regulations. Day-to-day tasks include analyzing operational data, identifying opportunities for quality and performance improvement, and partnering with cross-functional teams to implement corrective actions and best practices.
The Chief Quality
Officer will develop and maintain quality assurance frameworks, conduct audits, prepare reports for leadership, and lead training initiatives to promote a culture of quality and safety. This role collaborates closely with management, resident services, and external partners to ensure continuous improvement in resident experience and operational efficiency.
Qualifications
Demonstrated expertise in Quality Management and Quality Assurance, with the ability to design, implement, and oversee comprehensive quality programs.
Experience in Performance Improvement and Quality Improvement, including data analysis, metric development, and process optimization.
Background in Nursing or a related healthcare or resident care field is beneficial, particularly for roles involving safety, wellness, or medical services coordination.
Strong analytical and problem-solving skills, with proficiency in using data and quality tools to drive decisions and improvements.
Proven leadership experience, including building cross-functional partnerships and leading organizational change initiatives.
Excellent written and verbal communication skills, with the ability to present complex information clearly to diverse stakeholders.
Experience working remotely, with strong organizational skills, self-management, and reliability in a virtual environment.
Bachelor’s degree in Quality Management, Healthcare Administration, Nursing, Business Administration, or a related field; advanced degree or relevant certification (e.g., CPHQ, Six Sigma, Lean) is an advantage.