Company Description Moniank Pvt. Ltd., founded in 2018 and headquartered in Nagpur, Maharashtra, India, provides specialized services in lead generation and campaign management. The company delivers solutions for clients in the UK and US markets, with a focus on debt management, Individual Voluntary Arrangement (IVA), housing disrepair, Medicare, and Medicaid.
Moniank
Pvt. Ltd. combines domain knowledge, targeted outreach, and research-driven strategies to connect individuals with trusted service providers and legal professionals. By generating qualified leads and managing campaigns, the company helps bridge the gap between people seeking support and organizations equipped to assist them. Its commitment to quality and results has established Moniank Pvt. Ltd. as a growing player in international lead generation.
Role Description The Operational Specialist is a full-time, remote role responsible for supporting and optimizing day-to-day lead generation and campaign management activities across UK and US projects. This role coordinates workflows, monitors campaign performance, and ensures that operational processes are followed consistently and efficiently.
The Operational
Specialist will track key metrics, prepare regular reports, and collaborate with sales and marketing teams to improve lead quality and conversion.
Responsibilities include managing project timelines, handling documentation, identifying process gaps, and recommending improvements to enhance productivity and compliance. The role also involves clear communication with internal stakeholders, troubleshooting operational issues, and contributing to best practices that support scalable growth.
Qualifications
Candidates should possess strong Analytical Skills to interpret data, monitor campaign performance, and identify trends for optimization.
Candidates should possess effective Communication skills to collaborate with cross-functional teams and provide clear updates and documentation.
Candidates should possess Sales-related skills, including understanding lead qualification and supporting conversion-focused activities.
Candidates should possess Operations Management skills to streamline processes, manage workflows, and maintain operational efficiency.
Candidates should possess Project Management skills to coordinate tasks, manage timelines, and ensure successful delivery of campaigns.
Relevant experience in lead generation, BPO/KPO, or campaign management for international markets (UK/US) is beneficial.
Proficiency in spreadsheets, CRM tools, and basic reporting dashboards is preferred.
A bachelor’s degree in business, operations, marketing, or a related field, or equivalent practical experience, is advantageous.
Ability to work independently in a remote environment, with strong organizational skills and attention to detail.